Of course you should tell him why he lost business. Don't be a coward.
He may honestly not realize that his actions were offensive. If you
don't say something then he has no way of knowing why he lost your
business and no way of knowing that he has an action that he should or
could correct.

Good point. (except Mary didn't exercise restraint because she's coward, it's
because she is just an inherently nice person)......but you're right. The idiot
will continue to go through life behaving like an uneducated, uncouth moron
unless somebody points out to him that he's going to lose business over it.

Sherry