Christina Websell wrote:

"Adrian" wrote:

I think sales people expect too much, things that are obvious to them are
seldom obvious to their customers.

They need more training then. Never assume that anyone knows what you do.

The understanding that other people might not know everything you know is
called "theory of mind". Human beings develop this in childhood, and even
some non-human primates have this capability. If you don't have it, you
can't imagine that someone else might not know something that you know.
Unfortunately, there seem to be a number of human adults around who didn't
develop this ability properly. You ask them a question and they just dump
a big blob-o-information on you, as though *of course* you know everything
they do. It's so childish and self-centered.

Joyce

--
A conservative is one who admires radicals centuries after they're dead.
-- Leo Rosten