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#11
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Is this out of order or what?
"Judith Latham" wrote in message ... In article , Lesley wrote: Some friends of mine are taking a European trip- so they put Ben their cat into a cattery. There was a bit of a panic as Ben went off his food for a day or so but then recommenced his usual inhaling of tuna etc. Her husband emailed a couple of times to ask how Ben was because they love him to bits so they wanted to be sure he was okay The cattery owner responded after 3 days of one short email just asking if Ben was okay by saying if he emailed her again she would call the police and sue him for criticising her professional judgement! They have cut their holiday short to get Ben back Is this unreasonable? All the emails were along the lines of "Hi it's me again- just wanting to know Ben is okay?" How hard would it be to type "He's fine"? Surely people who run catteries etc should be used to this sort of thing Lesley Slave of the Fabulous Furballs That reaction to such a reasonable email would have got me really worried about the safety of my pet and got me there ASAP to get my cat back. How did they choose the cattery, was it recommended or advertised or was it a website? Whichever it was I'd put the message out that I wasn't impressed. Judith It is a completely unreasonable reaction on the part of the cattery. Persia was boarded for a long time when I came here to take care of my parents. Not only did they not mind my calling every few days to check on her, they called ME to tell me how she was doing. No responsible facility that takes care of pets would complain about a pet owner calling to check on their pets. That's just wrong. Jill |
#12
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Is this out of order or what?
"Lesley" wrote in message ... Some friends of mine are taking a European trip- so they put Ben their cat into a cattery. There was a bit of a panic as Ben went off his food for a day or so but then recommenced his usual inhaling of tuna etc. Her husband emailed a couple of times to ask how Ben was because they love him to bits so they wanted to be sure he was okay The cattery owner responded after 3 days of one short email just asking if Ben was okay by saying if he emailed her again she would call the police and sue him for criticising her professional judgement! They have cut their holiday short to get Ben back Is this unreasonable? All the emails were along the lines of "Hi it's me again- just wanting to know Ben is okay?" How hard would it be to type "He's fine"? Surely people who run catteries etc should be used to this sort of thing Lesley Slave of the Fabulous Furballs ~~~~~~~~~~~~~~~~~~~ That is completely unreasonable. I have never used a cattery, but I do use a pet sitter. She leaves a daily log for me and also exchanges frequent emails with me to report on Holly and Duffy. Good on your friends for coming back early to get Ben. Is there any type of animal protection group in the area where they can make a report to protect others? MaryL |
#13
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Is this out of order or what?
In article , "MaryL" wrote:
Good on your friends for coming back early to get Ben. Is there any type of animal protection group in the area where they can make a report to protect others? If this were the US, one would nail the facility Big Time on Yelp. Is there a similar consumer rating site in Europe? Art |
#14
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Is this out of order or what?
On 2012-06-18 5:47 PM, Lesley wrote:
Some friends of mine are taking a European trip- so they put Ben their cat into a cattery. There was a bit of a panic as Ben went off his food for a day or so but then recommenced his usual inhaling of tuna etc. Her husband emailed a couple of times to ask how Ben was because they love him to bits so they wanted to be sure he was okay The cattery owner responded after 3 days of one short email just asking if Ben was okay by saying if he emailed her again she would call the police and sue him for criticising her professional judgement! They have cut their holiday short to get Ben back Is this unreasonable? All the emails were along the lines of "Hi it's me again- just wanting to know Ben is okay?" How hard would it be to type "He's fine"? Surely people who run catteries etc should be used to this sort of thing Lesley Slave of the Fabulous Furballs It's so far off being reasonable I have to wonder if you have the entire story. Maybe your friends' emails were more numerous and annoying than they realize, or someone else's were and they got a reply intended for the other person, or the cattery employee or owner was having some kind of personal problems or a nervous breakdown or something. -- Cheryl |
#15
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Is this out of order or what?
"Lesley" wrote in message ... Some friends of mine are taking a European trip- so they put Ben their cat into a cattery. There was a bit of a panic as Ben went off his food for a day or so but then recommenced his usual inhaling of tuna etc. Her husband emailed a couple of times to ask how Ben was because they love him to bits so they wanted to be sure he was okay The cattery owner responded after 3 days of one short email just asking if Ben was okay by saying if he emailed her again she would call the police and sue him for criticising her professional judgement! They have cut their holiday short to get Ben back Is this unreasonable? All the emails were along the lines of "Hi it's me again- just wanting to know Ben is okay?" How hard would it be to type "He's fine"? Surely people who run catteries etc should be used to this sort of thing Yes, they should be used to concerned owners contacting them every few days, and no, it is not unreasonable to do so. It's not usual to get such a response, so are you sure they weren't e-mailing excessively? If not, it would sound alarm bells for me. I also don't like the fact that Ben wasn't able to be visited by friends. I am fairly sure that catteries have to be licensed by the local authority so they could be investigated - although it could have been that the cattery owner got royally p*d off by continual emails as to his welfare. However, she did not respond in a professional way, IMO. The professional way should have been that the cattery owner responded to every e-mail about Ben to say "he is absolutely fine." Some slaves are more anxious than others when they leave their cats, she should surely know that if she has a boarding cattery. I am sure Ben will be fine when he is collected, but I wouldn't expect a cattery owner to behave like this, and I wouldn't use them again myself. Tweed |
#16
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Is this out of order or what?
"Sharon & Smudgie" wrote:
"Lesley" wrote in message ... Some friends of mine are taking a European trip- so they put Ben their cat into a cattery. There was a bit of a panic as Ben went off his food for a day or so but then recommenced his usual inhaling of tuna etc. Her husband emailed a couple of times to ask how Ben was because they love him to bits so they wanted to be sure he was okay The cattery owner responded after 3 days of one short email just asking if Ben was okay by saying if he emailed her again she would call the police and sue him for criticising her professional judgement! They have cut their holiday short to get Ben back Is this unreasonable? All the emails were along the lines of "Hi it's me again- just wanting to know Ben is okay?" How hard would it be to type "He's fine"? Surely people who run catteries etc should be used to this sort of thing Lesley Slave of the Fabulous Furballs I would have thought most catteries would expect the owners to email or call to ask after their pets. My local shelter boards cats for friends and are surprised if they don't hear from the owners at least once whilst they are away. I would have cut short my trip too! I do hope Ben is ok and home safe and sound now. We take holidays in 2's in our house so someone is there to look after Smudgie. It's a bit of a pain but means I get 2 holidays a year out of it Sharon I've heard that some catteries now have webcams so owners can see their babies while they're away. I think that is an excellent idea. -- Adrian |
#17
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Is this out of order or what?
Lesley wrote: Some friends of mine are taking a European trip- so they put Ben their cat into a cattery. There was a bit of a panic as Ben went off his food for a day or so but then recommenced his usual inhaling of tuna etc. Her husband emailed a couple of times to ask how Ben was because they love him to bits so they wanted to be sure he was okay The cattery owner responded after 3 days of one short email just asking if Ben was okay by saying if he emailed her again she would call the police and sue him for criticising her professional judgement! If she's that sensitive about it, maybe there's a reason? They have cut their holiday short to get Ben back I'd do the same, assuming it was possible! (And I certainly would not be enjoying my trip very much, worrying about my cat the whole time.) Is this unreasonable? All the emails were along the lines of "Hi it's me again- just wanting to know Ben is okay?" How hard would it be to type "He's fine"? Surely people who run catteries etc should be used to this sort of thing Threats of lawsuits would seem to indicate that doubts about her "professional judgement" exist! Do you have such websites as "Angie's List" in the UK? Maybe next time your friends go on holiday, they should double check prospective boarding kennels there, before entrusting one with their four footed family member. |
#18
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Is this out of order or what?
Matthew wrote: If they did not answer me in a timely manner I would be flying back and getting the furballs to a safe spot then suing the business owner all my out of pocket cost due to their stupidity Good point, Matthew! Boarding kennels that do not recognize that their "guests" are family members, especially if there were problems during the first few days of boarding, should not be in that business. If lack of consideration by the kennel-owner makes the pet's people cut their vacation short out of worry, why should the pet-owner pay for it? |
#19
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Is this out of order or what?
MLB wrote: On 06/18/2012 03:19 PM, Lesley wrote: Apparently they were concerned enough to ask a friend to visit and although at the time when the cat went in the owner said that would not be a problem then when the friend tried to visit he was told he couldn't... They are currenly waiting for the Eurostar in Paris and hope to be back within a few hours to collect Ben Lesley Slave of the Fabulous Furballs We are sending our strongest purrs that Ben is safe and back with his family soon. MLB Assuming it were possible, the best solution would be to drive, and take the pet along. However, aside from the fact that most cats are rather poor travelers, when you're traveling between countries you run into quarantine rules that make such a "solution" impractical. Now dogs, on the other hand, tend to be eager for auto trips, no matter what the destination (other than the vet, of course). |
#20
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Is this out of order or what?
Arthur Shapiro wrote: In article , "MaryL" wrote: Good on your friends for coming back early to get Ben. Is there any type of animal protection group in the area where they can make a report to protect others? If this were the US, one would nail the facility Big Time on Yelp. Is there a similar consumer rating site in Europe? Art I live in the U.S., and that's a new one on me! What is it, a sort of BBB for the pet-care industry? Where are they located? |
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