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Clare wrote in message . ..
Hello, all, I lurk on this group frequently and post sporadically. I had an experience with a vet today, and I need a reality check from other cat owners. I have been going to the same veterinary practice for about 20 years, know the main vet well, and have taken many cats through there, and made many reccomendations to that practice over the years. The owner of the clinic has remained the same; the other vets there, usually two, change with time. This is the first time I've had any problems with any of them, but not the first time I've had a problem with this one. A year ago I adopted a very fearful and skittish stray that I'd been feeding on my deck (unable to catch) for two years. He was injured and I managed to nab him, had him examined and neutered (at half price by that vet practice, because he was a stray) and kept him despite already having four geriatric cats. I didn't plan to, but couldn't find him a home, and my heart went out to him, especially after we felt a lump that we believe to be a shotgun pellet. In the year I've had him inside, he has turned into a very affectionate cat--toward me and my other cats--just very, very timid toward others. When I took him to the vet for his shots not long ago, that vet (not the one I'm mad at) noticed a bad tooth, and said it probably needed extraction. He said he usually did the dental work on Tuesdays. This morning I dropped the cat off, opted to have the $40 blood work done before what I thought would be extracting one tooth, opted for the $20 microchip as well--and this on a very, very tight budget. And I have three other geriatric cats. My work phone number was clearly written on the form. When I went to pick him up after work, I was directed into an exam room where th vet that I don't like, and have had problems with before (she's probably a good vet, just does NOT communicate with owners; I think she figures she knows what's best and doesn't want to be confused by someone who actually knows the animal) ) informed me that she'd had to do SO MUCH dental work that the cat was in extreme pain, and that at no charge to me, if I wanted to, they'd keep him overnight so he could get another pain shot and antibiotic shot in the morning. Never mind the inconvenience of having left work early to get the cat--I AM FURIOUS that so much and such obviously painful dental work was done without even a phone call to discuss it with me. I worked at a high-volume cat specialty hospital. This is the fault of the receptionist. She should have been *extremely* explicit about what your desires were. Usually a regular dental cleaning is done with the extraction. That should have been made clear to you. Usually it is 15-20$ per tooth extracted, sometimes more. This should have been made clear to you as well. Maybe the cat needed it all, maybe not. This poor guy has no reason to trust humans and every reason not to. Had I known this vet was doing the dental work today, I would not have taken the cat in today. Even so, when she discovered that he needed such extensive work (if he did) she could have phoned me at work to discuss it with me--the phone number was right there, in two places, on the chart . (I know the receptionists and techs there pretty well, too and I asked and expressed my displeasure when I left today) I would have discussed it with the primary vet, whom I've known for so long, but he was doing a euthanasia on someone else's cat, and that's tough on vet and owner. I don't know whether my poor guy really "needed" all that dental work or not. Maybe he did, maybe he didn't. But I feel very strongly that it should have been discussed with me. If I'd taken my CAR into the shop and they'd had to do a lot more work than anticipated, the shop would have called me, and the car feels no pain. I just don't know that I would have subjected that cat to what apparently is a whole lot of pain just when he's begun to trust. And I am a bit suspicious of this "we'll keep him overnight at no cost to you" stuff. The cat probably didn't tolerate the anesthesia well and needed to stay overnight. Am I wrong to be so furious? No. This vet made single handed medical decisions without consulting me, and without knowing the cat. She has never treated him. She left a phone message -- on my home phone-- only AFTER all the work had been done to tell me that they might want to keep the cat overnight. That's not unusual - you never can tell how a cat can react during or after a procedure. (Of course, I never got the message until after I got home from the vet) When the receptionist and I looked at the chart, it was harder to find my home phone number than my work phone number. It's very clear to me that she just chose not to call me. The cost is much higher than I anticipated as well, though I always find a way to pay if the cats need care. She had also added a charge for clipping his claws--despite the fact that one of the other vets there did it three weeks ago when he examined him, and the fact that I am capable of doing that at home. Again, without asking me. The nail trim should have been free of charge, if he was under anesthesia. I have to believe that she has nothing to gain monetarily from all of this, and I still trust the vet that owns the practice, and I plan to have a long talk with him. You should. But I am SEETHING. I can't find anyway to justify her doing all of that without discussing it with me. Had I known she was doing the work, I would have asked that another vet there also look at the cat's mouth and agree the work needed to be done. Maybe that's what she figured. Comments? Cat probably needed the dental work, but obviously they were swamped and the phone call to you wasn't done. The receptionist is at fault, IMO. We never did a carte-blanche procedure on a cat unless we were *extremely* clearly instructed to do so by the owner. We called if the cat needed anything extra - but again, the receptionists are supposed to clarify these instructions, and when in doubt, we called. -L. |
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Clare wrote in message . ..
Hello, all, I lurk on this group frequently and post sporadically. I had an experience with a vet today, and I need a reality check from other cat owners. I have been going to the same veterinary practice for about 20 years, know the main vet well, and have taken many cats through there, and made many reccomendations to that practice over the years. The owner of the clinic has remained the same; the other vets there, usually two, change with time. This is the first time I've had any problems with any of them, but not the first time I've had a problem with this one. A year ago I adopted a very fearful and skittish stray that I'd been feeding on my deck (unable to catch) for two years. He was injured and I managed to nab him, had him examined and neutered (at half price by that vet practice, because he was a stray) and kept him despite already having four geriatric cats. I didn't plan to, but couldn't find him a home, and my heart went out to him, especially after we felt a lump that we believe to be a shotgun pellet. In the year I've had him inside, he has turned into a very affectionate cat--toward me and my other cats--just very, very timid toward others. When I took him to the vet for his shots not long ago, that vet (not the one I'm mad at) noticed a bad tooth, and said it probably needed extraction. He said he usually did the dental work on Tuesdays. This morning I dropped the cat off, opted to have the $40 blood work done before what I thought would be extracting one tooth, opted for the $20 microchip as well--and this on a very, very tight budget. And I have three other geriatric cats. My work phone number was clearly written on the form. When I went to pick him up after work, I was directed into an exam room where th vet that I don't like, and have had problems with before (she's probably a good vet, just does NOT communicate with owners; I think she figures she knows what's best and doesn't want to be confused by someone who actually knows the animal) ) informed me that she'd had to do SO MUCH dental work that the cat was in extreme pain, and that at no charge to me, if I wanted to, they'd keep him overnight so he could get another pain shot and antibiotic shot in the morning. Never mind the inconvenience of having left work early to get the cat--I AM FURIOUS that so much and such obviously painful dental work was done without even a phone call to discuss it with me. I worked at a high-volume cat specialty hospital. This is the fault of the receptionist. She should have been *extremely* explicit about what your desires were. Usually a regular dental cleaning is done with the extraction. That should have been made clear to you. Usually it is 15-20$ per tooth extracted, sometimes more. This should have been made clear to you as well. Maybe the cat needed it all, maybe not. This poor guy has no reason to trust humans and every reason not to. Had I known this vet was doing the dental work today, I would not have taken the cat in today. Even so, when she discovered that he needed such extensive work (if he did) she could have phoned me at work to discuss it with me--the phone number was right there, in two places, on the chart . (I know the receptionists and techs there pretty well, too and I asked and expressed my displeasure when I left today) I would have discussed it with the primary vet, whom I've known for so long, but he was doing a euthanasia on someone else's cat, and that's tough on vet and owner. I don't know whether my poor guy really "needed" all that dental work or not. Maybe he did, maybe he didn't. But I feel very strongly that it should have been discussed with me. If I'd taken my CAR into the shop and they'd had to do a lot more work than anticipated, the shop would have called me, and the car feels no pain. I just don't know that I would have subjected that cat to what apparently is a whole lot of pain just when he's begun to trust. And I am a bit suspicious of this "we'll keep him overnight at no cost to you" stuff. The cat probably didn't tolerate the anesthesia well and needed to stay overnight. Am I wrong to be so furious? No. This vet made single handed medical decisions without consulting me, and without knowing the cat. She has never treated him. She left a phone message -- on my home phone-- only AFTER all the work had been done to tell me that they might want to keep the cat overnight. That's not unusual - you never can tell how a cat can react during or after a procedure. (Of course, I never got the message until after I got home from the vet) When the receptionist and I looked at the chart, it was harder to find my home phone number than my work phone number. It's very clear to me that she just chose not to call me. The cost is much higher than I anticipated as well, though I always find a way to pay if the cats need care. She had also added a charge for clipping his claws--despite the fact that one of the other vets there did it three weeks ago when he examined him, and the fact that I am capable of doing that at home. Again, without asking me. The nail trim should have been free of charge, if he was under anesthesia. I have to believe that she has nothing to gain monetarily from all of this, and I still trust the vet that owns the practice, and I plan to have a long talk with him. You should. But I am SEETHING. I can't find anyway to justify her doing all of that without discussing it with me. Had I known she was doing the work, I would have asked that another vet there also look at the cat's mouth and agree the work needed to be done. Maybe that's what she figured. Comments? Cat probably needed the dental work, but obviously they were swamped and the phone call to you wasn't done. The receptionist is at fault, IMO. We never did a carte-blanche procedure on a cat unless we were *extremely* clearly instructed to do so by the owner. We called if the cat needed anything extra - but again, the receptionists are supposed to clarify these instructions, and when in doubt, we called. -L. |
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"Clare" wrote in message ... .. Am I wrong to be so furious? No, from your point of view, and yes from a rational (and the cat's) point of view. The cat was already under anesthesia and the vet had already begun the first extraction. Would you rather the vet stop the procedure and prolong the anesthesia and bleeding times - which could lead to complications - possibly fatal, to call you, then start the procedure all over again? The other alternative would be reschedule another appointment to finish the job - which means another stressful trip for the cat, anesthetizing the cat for a *second* time and subjecting the cat to additional anesthetic risks, and subjecting the cat to another healing process, and leaving the cat in pain in the meantime. Now for you: You would have to make another *two* trips (drop off and pick up the cat), pay for another visit, pay for another anesthesia, and another OR charge (that's usually built into the bill). Think about after you cool down a bit. Phil |
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"Clare" wrote in message ... .. Am I wrong to be so furious? No, from your point of view, and yes from a rational (and the cat's) point of view. The cat was already under anesthesia and the vet had already begun the first extraction. Would you rather the vet stop the procedure and prolong the anesthesia and bleeding times - which could lead to complications - possibly fatal, to call you, then start the procedure all over again? The other alternative would be reschedule another appointment to finish the job - which means another stressful trip for the cat, anesthetizing the cat for a *second* time and subjecting the cat to additional anesthetic risks, and subjecting the cat to another healing process, and leaving the cat in pain in the meantime. Now for you: You would have to make another *two* trips (drop off and pick up the cat), pay for another visit, pay for another anesthesia, and another OR charge (that's usually built into the bill). Think about after you cool down a bit. Phil |
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Clare wrote in message . ..
Hello, all, I lurk on this group frequently and post sporadically. I had an experience with a vet today, and I need a reality check from other cat owners. I have been going to the same veterinary practice for about 20 years, know the main vet well, and have taken many cats through there, and made many reccomendations to that practice over the years. The owner of the clinic has remained the same; the other vets there, usually two, change with time. This is the first time I've had any problems with any of them, but not the first time I've had a problem with this one. A year ago I adopted a very fearful and skittish stray that I'd been feeding on my deck (unable to catch) for two years. He was injured and I managed to nab him, had him examined and neutered (at half price by that vet practice, because he was a stray) and kept him despite already having four geriatric cats. I didn't plan to, but couldn't find him a home, and my heart went out to him, especially after we felt a lump that we believe to be a shotgun pellet. In the year I've had him inside, he has turned into a very affectionate cat--toward me and my other cats--just very, very timid toward others. When I took him to the vet for his shots not long ago, that vet (not the one I'm mad at) noticed a bad tooth, and said it probably needed extraction. He said he usually did the dental work on Tuesdays. This morning I dropped the cat off, opted to have the $40 blood work done before what I thought would be extracting one tooth, opted for the $20 microchip as well--and this on a very, very tight budget. And I have three other geriatric cats. My work phone number was clearly written on the form. When I went to pick him up after work, I was directed into an exam room where th vet that I don't like, and have had problems with before (she's probably a good vet, just does NOT communicate with owners; I think she figures she knows what's best and doesn't want to be confused by someone who actually knows the animal) ) informed me that she'd had to do SO MUCH dental work that the cat was in extreme pain, and that at no charge to me, if I wanted to, they'd keep him overnight so he could get another pain shot and antibiotic shot in the morning. Never mind the inconvenience of having left work early to get the cat--I AM FURIOUS that so much and such obviously painful dental work was done without even a phone call to discuss it with me. Maybe the cat needed it all, maybe not. This poor guy has no reason to trust humans and every reason not to. Had I known this vet was doing the dental work today, I would not have taken the cat in today. Even so, when she discovered that he needed such extensive work (if he did) she could have phoned me at work to discuss it with me--the phone number was right there, in two places, on the chart . (I know the receptionists and techs there pretty well, too and I asked and expressed my displeasure when I left today) I would have discussed it with the primary vet, whom I've known for so long, but he was doing a euthanasia on someone else's cat, and that's tough on vet and owner. I don't know whether my poor guy really "needed" all that dental work or not. Maybe he did, maybe he didn't. But I feel very strongly that it should have been discussed with me. If I'd taken my CAR into the shop and they'd had to do a lot more work than anticipated, the shop would have called me, and the car feels no pain. I just don't know that I would have subjected that cat to what apparently is a whole lot of pain just when he's begun to trust. And I am a bit suspicious of this "we'll keep him overnight at no cost to you" stuff. Am I wrong to be so furious? This vet made single handed medical decisions without consulting me, and without knowing the cat. She has never treated him. She left a phone message -- on my home phone-- only AFTER all the work had been done to tell me that they might want to keep the cat overnight. (Of course, I never got the message until after I got home from the vet) When the receptionist and I looked at the chart, it was harder to find my home phone number than my work phone number. It's very clear to me that she just chose not to call me. The cost is much higher than I anticipated as well, though I always find a way to pay if the cats need care. She had also added a charge for clipping his claws--despite the fact that one of the other vets there did it three weeks ago when he examined him, and the fact that I am capable of doing that at home. Again, without asking me. I have to believe that she has nothing to gain monetarily from all of this, and I still trust the vet that owns the practice, and I plan to have a long talk with him. But I am SEETHING. I can't find anyway to justify her doing all of that without discussing it with me. Had I known she was doing the work, I would have asked that another vet there also look at the cat's mouth and agree the work needed to be done. Maybe that's what she figured. Comments? Thank you for letting me vent, if nothing else. Clare Are you by any chance in Western New York? I USED to go a vet that had a loud mouthed presumptious, know it all vet that would do crap like this one. What nerve! I would definitely talk to the main vet but when I did he stuck up for the crackpot. You might have to go elsewhere. I did. |
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Clare wrote in message . ..
Hello, all, I lurk on this group frequently and post sporadically. I had an experience with a vet today, and I need a reality check from other cat owners. I have been going to the same veterinary practice for about 20 years, know the main vet well, and have taken many cats through there, and made many reccomendations to that practice over the years. The owner of the clinic has remained the same; the other vets there, usually two, change with time. This is the first time I've had any problems with any of them, but not the first time I've had a problem with this one. A year ago I adopted a very fearful and skittish stray that I'd been feeding on my deck (unable to catch) for two years. He was injured and I managed to nab him, had him examined and neutered (at half price by that vet practice, because he was a stray) and kept him despite already having four geriatric cats. I didn't plan to, but couldn't find him a home, and my heart went out to him, especially after we felt a lump that we believe to be a shotgun pellet. In the year I've had him inside, he has turned into a very affectionate cat--toward me and my other cats--just very, very timid toward others. When I took him to the vet for his shots not long ago, that vet (not the one I'm mad at) noticed a bad tooth, and said it probably needed extraction. He said he usually did the dental work on Tuesdays. This morning I dropped the cat off, opted to have the $40 blood work done before what I thought would be extracting one tooth, opted for the $20 microchip as well--and this on a very, very tight budget. And I have three other geriatric cats. My work phone number was clearly written on the form. When I went to pick him up after work, I was directed into an exam room where th vet that I don't like, and have had problems with before (she's probably a good vet, just does NOT communicate with owners; I think she figures she knows what's best and doesn't want to be confused by someone who actually knows the animal) ) informed me that she'd had to do SO MUCH dental work that the cat was in extreme pain, and that at no charge to me, if I wanted to, they'd keep him overnight so he could get another pain shot and antibiotic shot in the morning. Never mind the inconvenience of having left work early to get the cat--I AM FURIOUS that so much and such obviously painful dental work was done without even a phone call to discuss it with me. Maybe the cat needed it all, maybe not. This poor guy has no reason to trust humans and every reason not to. Had I known this vet was doing the dental work today, I would not have taken the cat in today. Even so, when she discovered that he needed such extensive work (if he did) she could have phoned me at work to discuss it with me--the phone number was right there, in two places, on the chart . (I know the receptionists and techs there pretty well, too and I asked and expressed my displeasure when I left today) I would have discussed it with the primary vet, whom I've known for so long, but he was doing a euthanasia on someone else's cat, and that's tough on vet and owner. I don't know whether my poor guy really "needed" all that dental work or not. Maybe he did, maybe he didn't. But I feel very strongly that it should have been discussed with me. If I'd taken my CAR into the shop and they'd had to do a lot more work than anticipated, the shop would have called me, and the car feels no pain. I just don't know that I would have subjected that cat to what apparently is a whole lot of pain just when he's begun to trust. And I am a bit suspicious of this "we'll keep him overnight at no cost to you" stuff. Am I wrong to be so furious? This vet made single handed medical decisions without consulting me, and without knowing the cat. She has never treated him. She left a phone message -- on my home phone-- only AFTER all the work had been done to tell me that they might want to keep the cat overnight. (Of course, I never got the message until after I got home from the vet) When the receptionist and I looked at the chart, it was harder to find my home phone number than my work phone number. It's very clear to me that she just chose not to call me. The cost is much higher than I anticipated as well, though I always find a way to pay if the cats need care. She had also added a charge for clipping his claws--despite the fact that one of the other vets there did it three weeks ago when he examined him, and the fact that I am capable of doing that at home. Again, without asking me. I have to believe that she has nothing to gain monetarily from all of this, and I still trust the vet that owns the practice, and I plan to have a long talk with him. But I am SEETHING. I can't find anyway to justify her doing all of that without discussing it with me. Had I known she was doing the work, I would have asked that another vet there also look at the cat's mouth and agree the work needed to be done. Maybe that's what she figured. Comments? Thank you for letting me vent, if nothing else. Clare Are you by any chance in Western New York? I USED to go a vet that had a loud mouthed presumptious, know it all vet that would do crap like this one. What nerve! I would definitely talk to the main vet but when I did he stuck up for the crackpot. You might have to go elsewhere. I did. |
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Clare wrote in message . ..
Hello, all, I lurk on this group frequently and post sporadically. I had an experience with a vet today, and I need a reality check from other cat owners. I have been going to the same veterinary practice for about 20 years, know the main vet well, and have taken many cats through there, and made many reccomendations to that practice over the years. The owner of the clinic has remained the same; the other vets there, usually two, change with time. This is the first time I've had any problems with any of them, but not the first time I've had a problem with this one. A year ago I adopted a very fearful and skittish stray that I'd been feeding on my deck (unable to catch) for two years. He was injured and I managed to nab him, had him examined and neutered (at half price by that vet practice, because he was a stray) and kept him despite already having four geriatric cats. I didn't plan to, but couldn't find him a home, and my heart went out to him, especially after we felt a lump that we believe to be a shotgun pellet. In the year I've had him inside, he has turned into a very affectionate cat--toward me and my other cats--just very, very timid toward others. When I took him to the vet for his shots not long ago, that vet (not the one I'm mad at) noticed a bad tooth, and said it probably needed extraction. He said he usually did the dental work on Tuesdays. This morning I dropped the cat off, opted to have the $40 blood work done before what I thought would be extracting one tooth, opted for the $20 microchip as well--and this on a very, very tight budget. And I have three other geriatric cats. My work phone number was clearly written on the form. When I went to pick him up after work, I was directed into an exam room where th vet that I don't like, and have had problems with before (she's probably a good vet, just does NOT communicate with owners; I think she figures she knows what's best and doesn't want to be confused by someone who actually knows the animal) ) informed me that she'd had to do SO MUCH dental work that the cat was in extreme pain, and that at no charge to me, if I wanted to, they'd keep him overnight so he could get another pain shot and antibiotic shot in the morning. Never mind the inconvenience of having left work early to get the cat--I AM FURIOUS that so much and such obviously painful dental work was done without even a phone call to discuss it with me. Maybe the cat needed it all, maybe not. This poor guy has no reason to trust humans and every reason not to. Had I known this vet was doing the dental work today, I would not have taken the cat in today. Even so, when she discovered that he needed such extensive work (if he did) she could have phoned me at work to discuss it with me--the phone number was right there, in two places, on the chart . (I know the receptionists and techs there pretty well, too and I asked and expressed my displeasure when I left today) I would have discussed it with the primary vet, whom I've known for so long, but he was doing a euthanasia on someone else's cat, and that's tough on vet and owner. I don't know whether my poor guy really "needed" all that dental work or not. Maybe he did, maybe he didn't. But I feel very strongly that it should have been discussed with me. If I'd taken my CAR into the shop and they'd had to do a lot more work than anticipated, the shop would have called me, and the car feels no pain. I just don't know that I would have subjected that cat to what apparently is a whole lot of pain just when he's begun to trust. And I am a bit suspicious of this "we'll keep him overnight at no cost to you" stuff. Am I wrong to be so furious? This vet made single handed medical decisions without consulting me, and without knowing the cat. She has never treated him. She left a phone message -- on my home phone-- only AFTER all the work had been done to tell me that they might want to keep the cat overnight. (Of course, I never got the message until after I got home from the vet) When the receptionist and I looked at the chart, it was harder to find my home phone number than my work phone number. It's very clear to me that she just chose not to call me. The cost is much higher than I anticipated as well, though I always find a way to pay if the cats need care. She had also added a charge for clipping his claws--despite the fact that one of the other vets there did it three weeks ago when he examined him, and the fact that I am capable of doing that at home. Again, without asking me. I have to believe that she has nothing to gain monetarily from all of this, and I still trust the vet that owns the practice, and I plan to have a long talk with him. But I am SEETHING. I can't find anyway to justify her doing all of that without discussing it with me. Had I known she was doing the work, I would have asked that another vet there also look at the cat's mouth and agree the work needed to be done. Maybe that's what she figured. Comments? Thank you for letting me vent, if nothing else. Clare Are you by any chance in Western New York? I USED to go a vet that had a loud mouthed presumptious, know it all vet that would do crap like this one. What nerve! I would definitely talk to the main vet but when I did he stuck up for the crackpot. You might have to go elsewhere. I did. |
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