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#1
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I am so angry (vent)
I am so angry!! This isn't a problem where I need any advice, but I need to
vent. Some of you know that I adopted a beautiful blind kitty (Duffy) several months ago. Today I had my windows and carpets cleaned. I used the same man who has done this cleaning for a number of years -- but this will be my last time. First he started to laugh when he saw the cat tree I got for Duffy and Holly. I could handle that alright -- I am not emotionally attached to furniture. However, when I explained that Duffy is blind and what I was trying to accomplish with some of the cat furniture, he started laughing again and laughed so hard he couldn't stop. He would stop momentarily, then say "A blind cat -- that is so funny -- why didn't you just get rid of it and get a healthy cat" and would laugh again. When I would intervene, he would say "I'm sorry," then start laughing uproariously all over again and say, "But it's just so funny that you would spend all that money on a blind cat." This whole thing made me so angry I can hardly describe what I feel. What kind of heartless monster would react like that?? Anyway, it will be his last time here. I am going to find someone else for the future. -- MaryL (take out the litter to reply) Photos of Holly and Duffy: http://tinyurl.com/8y54 (introducing Duffy to Holly) http://tinyurl.com/8y56 (Duffy and Holly "settle in") |
#2
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MaryL wrote:
I am so angry!! This isn't a problem where I need any advice, but I need to vent. Some of you know that I adopted a beautiful blind kitty (Duffy) several months ago. Today I had my windows and carpets cleaned. I used the same man who has done this cleaning for a number of years -- but this will be my last time. First he started to laugh when he saw the cat tree I got for Duffy and Holly. I could handle that alright -- I am not emotionally attached to furniture. However, when I explained that Duffy is blind and what I was trying to accomplish with some of the cat furniture, he started laughing again and laughed so hard he couldn't stop. He would stop momentarily, then say "A blind cat -- that is so funny -- why didn't you just get rid of it and get a healthy cat" and would laugh again. When I would intervene, he would say "I'm sorry," then start laughing uproariously all over again and say, "But it's just so funny that you would spend all that money on a blind cat." This whole thing made me so angry I can hardly describe what I feel. What kind of heartless monster would react like that?? Anyway, it will be his last time here. I am going to find someone else for the future. I can understand how you feel some people are so heartless! I know you didn't ask for advice but if you haven't already I would consider calling the business owner and explain just why they lost your business. At the very least it might make you feel better. Take care. rrb |
#3
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"rrb_091903" wrote in message news:rKzob.128821$gv5.17440@fed1read05... MaryL wrote: I am so angry!! This isn't a problem where I need any advice, but I need to vent. Some of you know that I adopted a beautiful blind kitty (Duffy) several months ago. Today I had my windows and carpets cleaned. I used the same man who has done this cleaning for a number of years -- but this will be my last time. First he started to laugh when he saw the cat tree I got for Duffy and Holly. I could handle that alright -- I am not emotionally attached to furniture. However, when I explained that Duffy is blind and what I was trying to accomplish with some of the cat furniture, he started laughing again and laughed so hard he couldn't stop. He would stop momentarily, then say "A blind cat -- that is so funny -- why didn't you just get rid of it and get a healthy cat" and would laugh again. When I would intervene, he would say "I'm sorry," then start laughing uproariously all over again and say, "But it's just so funny that you would spend all that money on a blind cat." This whole thing made me so angry I can hardly describe what I feel. What kind of heartless monster would react like that?? Anyway, it will be his last time here. I am going to find someone else for the future. I can understand how you feel some people are so heartless! I know you didn't ask for advice but if you haven't already I would consider calling the business owner and explain just why they lost your business. At the very least it might make you feel better. Take care. rrb This *is* the business owner. It's a very small cleaning business with only the owner and 2 or 3 employees. He has now lost a steady customer -- and I am still mulling over the question of whether I should call or write to let him know *why* he has lost a customer of several years' standing. He already knows I am upset by his attitude, but I did not tell him that this was his last time here. MaryL |
#4
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This *is* the business owner. It's a very small cleaning business with only the owner and 2 or 3 employees. He has now lost a steady customer -- and I am still mulling over the question of whether I should call or write to let him know *why* he has lost a customer of several years' standing. He already knows I am upset by his attitude, but I did not tell him that this was his last time here. Of course you should tell him why he lost business. Don't be a coward. He may honestly not realize that his actions were offensive. If you don't say something then he has no way of knowing why he lost your business and no way of knowing that he has an action that he should or could correct. |
#5
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Of course you should tell him why he lost business. Don't be a coward.
He may honestly not realize that his actions were offensive. If you don't say something then he has no way of knowing why he lost your business and no way of knowing that he has an action that he should or could correct. Good point. (except Mary didn't exercise restraint because she's coward, it's because she is just an inherently nice person)......but you're right. The idiot will continue to go through life behaving like an uneducated, uncouth moron unless somebody points out to him that he's going to lose business over it. Sherry |
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On 01 Nov 2003 00:53:29 GMT, Sherry wrote:
Good point. (except Mary didn't exercise restraint because she's coward, it's because she is just an inherently nice person)......but you're right. The idiot will continue to go through life behaving like an uneducated, uncouth moron unless somebody points out to him that he's going to lose business over it. Sorry, I didn't mean to imply that she was a coward for exercising restraint. I most likely would have done the same thing in her situations. However, if she's contemplating writing a letter then I think that she most certainly should do so. A lot of people don't follow through on ideas like that and, as I mentioned before, someone can't learn from their mistakes if they don't know that they are making them. Hopefully a well worded letter of complaint will make him realize the error of his ways. I think that some people who don't own pets don't realize how pets quickly become part of one's family. I know my cat is a part of my family and I wouldn't tollerate someone making fun of my cat any more than I would tollerate someone making fun of my daughter. Some folks just think that because it's an animal that they're talking about that it's somehow different. Anyway, Mary, I hope you once you cool off you can write a letter to give this guy some perspective and decent manners. |
#7
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On 01 Nov 2003 00:53:29 GMT, Sherry wrote:
Good point. (except Mary didn't exercise restraint because she's coward, it's because she is just an inherently nice person)......but you're right. The idiot will continue to go through life behaving like an uneducated, uncouth moron unless somebody points out to him that he's going to lose business over it. Sorry, I didn't mean to imply that she was a coward for exercising restraint. I most likely would have done the same thing in her situations. However, if she's contemplating writing a letter then I think that she most certainly should do so. A lot of people don't follow through on ideas like that and, as I mentioned before, someone can't learn from their mistakes if they don't know that they are making them. Hopefully a well worded letter of complaint will make him realize the error of his ways. I think that some people who don't own pets don't realize how pets quickly become part of one's family. I know my cat is a part of my family and I wouldn't tollerate someone making fun of my cat any more than I would tollerate someone making fun of my daughter. Some folks just think that because it's an animal that they're talking about that it's somehow different. Anyway, Mary, I hope you once you cool off you can write a letter to give this guy some perspective and decent manners. |
#8
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Of course you should tell him why he lost business. Don't be a coward.
He may honestly not realize that his actions were offensive. If you don't say something then he has no way of knowing why he lost your business and no way of knowing that he has an action that he should or could correct. Good point. (except Mary didn't exercise restraint because she's coward, it's because she is just an inherently nice person)......but you're right. The idiot will continue to go through life behaving like an uneducated, uncouth moron unless somebody points out to him that he's going to lose business over it. Sherry |
#9
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"MaryL" -OUT-THE-LITTER wrote in message
... This *is* the business owner. It's a very small cleaning business with only the owner and 2 or 3 employees. He has now lost a steady customer -- and I am still mulling over the question of whether I should call or write to let him know *why* he has lost a customer of several years' standing. He already knows I am upset by his attitude, but I did not tell him that this was his last time here. MaryL Definitely write a letter letting him know why you will not be using his service again, and emphasize his unprofessional and uncaring behaviour. Letters work better because they give you time to say exactly what you want to say without getting flustered. They also give you the time to express yourself more intelligently and tactfully than you might if you called. Also let him know that you will let others know of your experience with him, and encourage them not to use his company (especially if you had recommended his company to others in the past--and let him know that, too). Letters work wonders--even more so than calling, in my experience. Here's a joke told by a comedian who was in town a few years ago--"You Canadians really know how to express your anger. When Americans get mad, we get our guns out. But you guys...you write *letters.*" rona -- ***For e-mail, replace .com with .ca Sorry for the inconvenience!*** |
#10
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Letters work better because they give you time to say exactly what you want to say without getting flustered. They also give you the time to express yourself more intelligently and tactfully than you might if you called. Also let him know that you will let others know of your experience with him, and encourage them not to use his company (especially if you had recommended his company to others in the past--and let him know that, too). Letters work wonders--even more so than calling, in my experience. Absolutely true. I've had much better response with letters than phone calls. Plus you forever have a copy to keep for future reference. You can be intelligent, articulate, unflustered and factual in a letter. Whereas, if I am dealing with an issue in person, I tend to get (like my DH so tactfully says) "assed up." Sherry |
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