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#1
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OT- Technical Help Please?
I've got a problem here. My phone company (CenturyTel) decided to lower
their price for basic DSL to the same price as my dialup service (Fidnet). Can't say no to that! However my Device Manager says my onboard Ethernet Controller is not installed, and Windows "can't find the necessary driver" and "the device cannot start: Code 10" - and yet, when I use IE I see the words "provided by CenturyTel" at the end of each page title. That was not there before.... I am currently connected via dialup - I have a week or so left on the Fidnet service - and figured that's why I can access the internet, but maybe I'm connected on this DSL at the same time? But there is no apparent difference in the speed with which the IE pages (with CenturyTel in the title) load vs. Firefox (my default browser). Does this mean that DSL is no faster than dialup?? I was supposed to connect to 192.168.1.1 to set up my DSL service and I cannot connect to it. I haven't got a clue what is going on, and CenturyTel says this is outside the scope of what they support. Can anyone help me figure it out please? |
#2
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OT- Technical Help Please?
"Pat" wrote in message .. . I've got a problem here. My phone company (CenturyTel) decided to lower their price for basic DSL to the same price as my dialup service (Fidnet). Can't say no to that! However my Device Manager says my onboard Ethernet Controller is not installed, and Windows "can't find the necessary driver" and "the device cannot start: Code 10" - and yet, when I use IE I see the words "provided by CenturyTel" at the end of each page title. That was not there before.... I am currently connected via dialup - I have a week or so left on the Fidnet service - and figured that's why I can access the internet, but maybe I'm connected on this DSL at the same time? But there is no apparent difference in the speed with which the IE pages (with CenturyTel in the title) load vs. Firefox (my default browser). Does this mean that DSL is no faster than dialup?? I was supposed to connect to 192.168.1.1 to set up my DSL service and I cannot connect to it. I haven't got a clue what is going on, and CenturyTel says this is outside the scope of what they support. Can anyone help me figure it out please? If you don't get an answer here (I certainly can't help), I suggest that you post a similar question to 24hoursupport.helpdesk. They are often very helpful. MaryL |
#3
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OT- Technical Help Please?
"MaryL" -OUT-THE-LITTER wrote If you don't get an answer here (I certainly can't help), I suggest that you post a similar question to 24hoursupport.helpdesk. They are often very helpful. Is that a newsgroup? BTW now I know why "provided by CenturyTel" appeared in the IE title - their Tech Support had me change the connection to ctel in IE Internet Options/Connections. So I am *not* connected via DSL now. |
#4
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OT- Technical Help Please?
On Sat, 2 Dec 2006 21:25:12 -0600, "Pat"
wrote: I've got a problem here. My phone company (CenturyTel) decided to lower their price for basic DSL to the same price as my dialup service (Fidnet). Can't say no to that! However my Device Manager says my onboard Ethernet Controller is not installed, and Windows "can't find the necessary driver" and "the device cannot start: Code 10" - and yet, when I use IE I see the words "provided by CenturyTel" at the end of each page title. That was not there before.... I am currently connected via dialup - I have a week or so left on the Fidnet service - and figured that's why I can access the internet, but maybe I'm connected on this DSL at the same time? But there is no apparent difference in the speed with which the IE pages (with CenturyTel in the title) load vs. Firefox (my default browser). Does this mean that DSL is no faster than dialup?? I was supposed to connect to 192.168.1.1 to set up my DSL service and I cannot connect to it. I haven't got a clue what is going on, and CenturyTel says this is outside the scope of what they support. Can anyone help me figure it out please? It sounds like you did a software install, which tweaked your Internet Explorer settings, but the network configuration part isn't correct. I will suggest steps for you to do; we can then see what happens from there. In the first place, is your DSL modem connected to your computer via an RJ45 connector (looks like a phone jack, except 8 pins across instead of the phone jack's 6 pins across), or are you connected via a USB connector? The RJ45 connector is preferable, as it will give a faster connection. If your DSL modem requires a RJ45 network connection, and you don't have one currently available on your computer, add-in cards are available fairly cheaply. Once you know for sure the hardware is connected and turned on, go to the Windows control panel and double-click on System, and then on Device Manager (the exact names may vary according to what type of Windows you are using). All of the detected hardware devices on your system should show up on this list. If the network adapter doesn't show up, or shows up with a yellow dot next to it (meaning that it is misconfigured in some way), close the Device Manager and launch the Add New Hardware wizard from the control panel. If it doesn't detect your network adapter and add the software for it, let me know and we can go on to the next step. -- John F. Eldredge -- PGP key available from http://pgp.mit.edu "Reserve your right to think, for even to think wrongly is better than not to think at all." -- Hypatia of Alexandria |
#5
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OT- Technical Help Please?
"John F. Eldredge" wrote On Sat, 2 Dec 2006 21:25:12 -0600, "Pat" wrote: I've got a problem here. My phone company (CenturyTel) decided to lower their price for basic DSL to the same price as my dialup service (Fidnet). Can't say no to that! However my Device Manager says my onboard Ethernet Controller is not installed, and Windows "can't find the necessary driver" and "the device cannot start: Code 10" - and yet, when I use IE I see the words "provided by CenturyTel" at the end of each page title. That was not there before.... I am currently connected via dialup - I have a week or so left on the Fidnet service - and figured that's why I can access the internet, but maybe I'm connected on this DSL at the same time? But there is no apparent difference in the speed with which the IE pages (with CenturyTel in the title) load vs. Firefox (my default browser). Does this mean that DSL is no faster than dialup?? I was supposed to connect to 192.168.1.1 to set up my DSL service and I cannot connect to it. I haven't got a clue what is going on, and CenturyTel says this is outside the scope of what they support. Can anyone help me figure it out please? It sounds like you did a software install, which tweaked your Internet Explorer settings, but the network configuration part isn't correct. I will suggest steps for you to do; we can then see what happens from there. In the first place, is your DSL modem connected to your computer via an RJ45 connector (looks like a phone jack, except 8 pins across instead of the phone jack's 6 pins across), or are you connected via a USB connector? The RJ45 connector is preferable, as it will give a faster connection. If your DSL modem requires a RJ45 network connection, and you don't have one currently available on your computer, add-in cards are available fairly cheaply. Once you know for sure the hardware is connected and turned on, go to the Windows control panel and double-click on System, and then on Device Manager (the exact names may vary according to what type of Windows you are using). All of the detected hardware devices on your system should show up on this list. If the network adapter doesn't show up, or shows up with a yellow dot next to it (meaning that it is misconfigured in some way), close the Device Manager and launch the Add New Hardware wizard from the control panel. If it doesn't detect your network adapter and add the software for it, let me know and we can go on to the next step. The network adapter is installed and the software for it is installed. There is a yellow mark to the left in Device Manager and when I right-click and choose Properties it says "This device cannot start. (Code 10)". |
#6
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OT- Technical Help Please?
"Pat" wrote in message .. . "John F. Eldredge" wrote On Sat, 2 Dec 2006 21:25:12 -0600, "Pat" wrote: I've got a problem here. My phone company (CenturyTel) decided to lower their price for basic DSL to the same price as my dialup service (Fidnet). Can't say no to that! However my Device Manager says my onboard Ethernet Controller is not installed, and Windows "can't find the necessary driver" and "the device cannot start: Code 10" - and yet, when I use IE I see the words "provided by CenturyTel" at the end of each page title. That was not there before.... I am currently connected via dialup - I have a week or so left on the Fidnet service - and figured that's why I can access the internet, but maybe I'm connected on this DSL at the same time? But there is no apparent difference in the speed with which the IE pages (with CenturyTel in the title) load vs. Firefox (my default browser). Does this mean that DSL is no faster than dialup?? I was supposed to connect to 192.168.1.1 to set up my DSL service and I cannot connect to it. I haven't got a clue what is going on, and CenturyTel says this is outside the scope of what they support. Can anyone help me figure it out please? It sounds like you did a software install, which tweaked your Internet Explorer settings, but the network configuration part isn't correct. I will suggest steps for you to do; we can then see what happens from there. In the first place, is your DSL modem connected to your computer via an RJ45 connector (looks like a phone jack, except 8 pins across instead of the phone jack's 6 pins across), or are you connected via a USB connector? The RJ45 connector is preferable, as it will give a faster connection. If your DSL modem requires a RJ45 network connection, and you don't have one currently available on your computer, add-in cards are available fairly cheaply. Once you know for sure the hardware is connected and turned on, go to the Windows control panel and double-click on System, and then on Device Manager (the exact names may vary according to what type of Windows you are using). All of the detected hardware devices on your system should show up on this list. If the network adapter doesn't show up, or shows up with a yellow dot next to it (meaning that it is misconfigured in some way), close the Device Manager and launch the Add New Hardware wizard from the control panel. If it doesn't detect your network adapter and add the software for it, let me know and we can go on to the next step. The network adapter is installed and the software for it is installed. There is a yellow mark to the left in Device Manager and when I right-click and choose Properties it says "This device cannot start. (Code 10)". Uninstall it than restart windows it should find new hardware if it does click on the option to reinstall your software that came with it Also is this a USB or external modem you can find your drivers almost always here http://www.dll-files.com/ or http://www.nodevice.com/ |
#7
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OT- Technical Help Please?
On 2006-12-03, Pat wrote:
"John F. Eldredge" wrote On Sat, 2 Dec 2006 21:25:12 -0600, "Pat" wrote: I've got a problem here. My phone company (CenturyTel) decided to lower their price for basic DSL to the same price as my dialup service (Fidnet). Can't say no to that! However my Device Manager says my onboard Ethernet Controller is not installed, and Windows "can't find the necessary driver" and "the device cannot start: Code 10" - and yet, when I use IE I see the words "provided by CenturyTel" at the end of each page title. That was not there before.... I am currently connected via dialup - I have a week or so left on the Fidnet service - and figured that's why I can access the internet, but maybe I'm connected on this DSL at the same time? But there is no apparent difference in the speed with which the IE pages (with CenturyTel in the title) load vs. Firefox (my default browser). Does this mean that DSL is no faster than dialup?? I was supposed to connect to 192.168.1.1 to set up my DSL service and I cannot connect to it. I haven't got a clue what is going on, and CenturyTel says this is outside the scope of what they support. Can anyone help me figure it out please? It sounds like you did a software install, which tweaked your Internet Explorer settings, but the network configuration part isn't correct. I will suggest steps for you to do; we can then see what happens from there. In the first place, is your DSL modem connected to your computer via an RJ45 connector (looks like a phone jack, except 8 pins across instead of the phone jack's 6 pins across), or are you connected via a USB connector? The RJ45 connector is preferable, as it will give a faster connection. If your DSL modem requires a RJ45 network connection, and you don't have one currently available on your computer, add-in cards are available fairly cheaply. Once you know for sure the hardware is connected and turned on, go to the Windows control panel and double-click on System, and then on Device Manager (the exact names may vary according to what type of Windows you are using). All of the detected hardware devices on your system should show up on this list. If the network adapter doesn't show up, or shows up with a yellow dot next to it (meaning that it is misconfigured in some way), close the Device Manager and launch the Add New Hardware wizard from the control panel. If it doesn't detect your network adapter and add the software for it, let me know and we can go on to the next step. The network adapter is installed and the software for it is installed. There is a yellow mark to the left in Device Manager and when I right-click and choose Properties it says "This device cannot start. (Code 10)". From http://support.microsoft.com/kb/310123 - Code 10 If the device has a FailReasonString value in its hardware key, that string appears as the error message. The driver or enumerator puts this registry string value there. If there is no FailReasonString in the hardware key, you receive the following error message: This device cannot start. (Code 10) Recommended resolution Device failed to start. Click Update Driver to update the drivers for this device. On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard. There may be some hardware problem. Check the BIOS settings on the computer to make sure the ethernet adapter on your motherboard is enabled. If your computer's BIOS has diagnostic tests built in, use them. Be sure the cable from the ethernet adapter on your motherboard to the DSL adapter is OK. Unplug the wire from the phone jack to the 56K modem on your motherboard. When you installed the CenturyTel software it put its name on your copy of Internet Explorer, but that doesn't mean you are connected via DSL. Bud |
#8
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OT- Technical Help Please?
"William Hamblen" wrote Device failed to start. Click Update Driver to update the drivers for this device. On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard. I have uninstalled and reinstalled the hardware twice and rebooted the computer twice. The troubleshooter says it can't help me. There may be some hardware problem. Check the BIOS settings on the computer to make sure the ethernet adapter on your motherboard is enabled. If your computer's BIOS has diagnostic tests built in, use them. Be sure the cable from the ethernet adapter on your motherboard to the DSL adapter is OK. Unplug the wire from the phone jack to the 56K modem on your motherboard. When you installed the CenturyTel software it put its name on your copy of Internet Explorer, but that doesn't mean you are connected via DSL. The adapter is enabled in the BIOS. If there is a diagnostic test, how do I find it? The cable is brand new. I have tried this without the 56k modem connected. |
#9
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OT- Technical Help Please?
you might have a bad LAN card
"Pat" wrote in message ... "William Hamblen" wrote Device failed to start. Click Update Driver to update the drivers for this device. On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard. I have uninstalled and reinstalled the hardware twice and rebooted the computer twice. The troubleshooter says it can't help me. There may be some hardware problem. Check the BIOS settings on the computer to make sure the ethernet adapter on your motherboard is enabled. If your computer's BIOS has diagnostic tests built in, use them. Be sure the cable from the ethernet adapter on your motherboard to the DSL adapter is OK. Unplug the wire from the phone jack to the 56K modem on your motherboard. When you installed the CenturyTel software it put its name on your copy of Internet Explorer, but that doesn't mean you are connected via DSL. The adapter is enabled in the BIOS. If there is a diagnostic test, how do I find it? The cable is brand new. I have tried this without the 56k modem connected. |
#10
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OT- Technical Help Please?
On Sat, 2 Dec 2006 22:46:33 -0600, "Pat"
wrote: "William Hamblen" wrote Device failed to start. Click Update Driver to update the drivers for this device. On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard. I have uninstalled and reinstalled the hardware twice and rebooted the computer twice. The troubleshooter says it can't help me. There may be some hardware problem. Check the BIOS settings on the computer to make sure the ethernet adapter on your motherboard is enabled. If your computer's BIOS has diagnostic tests built in, use them. Be sure the cable from the ethernet adapter on your motherboard to the DSL adapter is OK. Unplug the wire from the phone jack to the 56K modem on your motherboard. When you installed the CenturyTel software it put its name on your copy of Internet Explorer, but that doesn't mean you are connected via DSL. The adapter is enabled in the BIOS. If there is a diagnostic test, how do I find it? The cable is brand new. I have tried this without the 56k modem connected. I have had a couple of times in the past (back when I was running Windows 95) that the network stack got completely garbled. I finally had to resort to deleting all of the entries under the Networking applet, then rebooting the computer, so that Windows rediscovered and reloaded the network stack from scratch (the network stack refers to the set of networking software currently installed). If you have to do this, expect to have to tweak the settings a bit, and to probably have to reboot the computer at least twice. At a minimum, you will need Client for Microsoft Networks and Internet Protocol (TCP/IP) selected, and possibly other entries as well. -- John F. Eldredge -- PGP key available from http://pgp.mit.edu "Reserve your right to think, for even to think wrongly is better than not to think at all." -- Hypatia of Alexandria |
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