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#41
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Yep, I think this whole society is in too much of a hurry. We throw
people onto the phones for the least possible salary and training, then are surprised when customers are angry with the service. The under-paid, under-trained person on the other end of the phone gets the brunt of it. I once called an airline to use an upgrade certificate for a client going to Mexico City. It was a North American certificate, good for anywhere in N.A. The United rep on the other end argued that it was not good to Mexico, only to North America. I could not convince her otherwise! I even asked her to name the 3 countries that are in NAFTA. She told me the cert wasn't good because you needed a passport to get to Mexico. Ahhhh! I told her you needed one for Canada too! Later, I told the United sales rep that they have got to give basic geography training before putting someone on the phone. Off track. By the way, I know of a person who called Delta to arrange two cats to be flown (in baggage) to Seattle. She called and was told they needed health certificates. It took much time and trouble for her to get off work and get them. Then she checked in with the cats -- and they didn't even ask for the certificates, so who knows anymore. I guess check the website and call 2 or 3 times. Rhonda Brad wrote: Two days later I couldn't stand it and I called again and got the same answer from another rep but this time I asked for the manufacturers phone number I called them and they said certainly you can do it and quickly explained to me how to do it.....sigh....now I am hooked for life to never take a negative answer from customer service without checking further...... |
#42
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On Tue, 05 Jul 2005 03:44:47 GMT, Rhonda
wrote: By the way, I know of a person who called Delta to arrange two cats to be flown (in baggage) to Seattle. She called and was told they needed health certificates. It took much time and trouble for her to get off work and get them. Then she checked in with the cats -- and they didn't even ask for the certificates, so who knows anymore. I guess check the website and call 2 or 3 times. Rhonda I forgot to mention when I picked my cat up I went to front desk and they required photo ID and another form of id and handed me three pieces of paperwork and said I had to show them these papers and ID at the overhead door where the animals are delivered to their owners, there was five dogs and three cats on the flight my cat came up first and I walked up to the attendant and she said is this one yours? I said yes and she handed the crate to me and said cute kitten and that was it no ID no nothing.....lol.....maybe a good place to get a quality dog or cat for free...... nice chattin with ya..... Brad Lifes journey is not to arrive at the grave safely in a well-preserved body, but rather to skid in sideways, totally worn out, shouting......." HOLY @#$%... WHAT A RIDE!" |
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