OT- Technical Help Please?

I've got a problem here. My phone company (CenturyTel) decided to lower
their price for basic DSL to the same price as my dialup service (Fidnet).
Can't say no to that!

However my Device Manager says my onboard Ethernet Controller is not
installed, and Windows "can't find the necessary driver" and "the device
cannot start: Code 10" - and yet, when I use IE I see the words "provided by
CenturyTel" at the end of each page title. That was not there before....

I am currently connected via dialup - I have a week or so left on the Fidnet
service - and figured that's why I can access the internet, but maybe I'm
connected on this DSL at the same time? But there is no apparent difference
in the speed with which the IE pages (with CenturyTel in the title) load vs.
Firefox (my default browser). Does this mean that DSL is no faster than
dialup??

I was supposed to connect to 192.168.1.1 to set up my DSL service and I
cannot connect to it. I haven't got a clue what is going on, and CenturyTel
says this is outside the scope of what they support. Can anyone help me
figure it out please?

"Pat" wrote in message
.. .
I've got a problem here. My phone company (CenturyTel) decided to lower
their price for basic DSL to the same price as my dialup service (Fidnet).
Can't say no to that!

However my Device Manager says my onboard Ethernet Controller is not
installed, and Windows "can't find the necessary driver" and "the device
cannot start: Code 10" - and yet, when I use IE I see the words "provided
by CenturyTel" at the end of each page title. That was not there
before....

I am currently connected via dialup - I have a week or so left on the
Fidnet service - and figured that's why I can access the internet, but
maybe I'm connected on this DSL at the same time? But there is no apparent
difference in the speed with which the IE pages (with CenturyTel in the
title) load vs. Firefox (my default browser). Does this mean that DSL is
no faster than dialup??

I was supposed to connect to 192.168.1.1 to set up my DSL service and I
cannot connect to it. I haven't got a clue what is going on, and
CenturyTel says this is outside the scope of what they support. Can anyone
help me figure it out please?




If you don't get an answer here (I certainly can't help), I suggest that you
post a similar question to 24hoursupport.helpdesk. They are often very
helpful.

MaryL

"MaryL" -OUT-THE-LITTER wrote

If you don't get an answer here (I certainly can't help), I suggest that
you post a similar question to 24hoursupport.helpdesk. They are often
very helpful.

Is that a newsgroup?

BTW now I know why "provided by CenturyTel" appeared in the IE title - their
Tech Support had me change the connection to ctel in IE Internet
Options/Connections. So I am *not* connected via DSL now.

On Sat, 2 Dec 2006 21:25:12 -0600, "Pat"
wrote:

I've got a problem here. My phone company (CenturyTel) decided to lower
their price for basic DSL to the same price as my dialup service (Fidnet).
Can't say no to that!

However my Device Manager says my onboard Ethernet Controller is not
installed, and Windows "can't find the necessary driver" and "the device
cannot start: Code 10" - and yet, when I use IE I see the words "provided by
CenturyTel" at the end of each page title. That was not there before....

I am currently connected via dialup - I have a week or so left on the Fidnet
service - and figured that's why I can access the internet, but maybe I'm
connected on this DSL at the same time? But there is no apparent difference
in the speed with which the IE pages (with CenturyTel in the title) load vs.
Firefox (my default browser). Does this mean that DSL is no faster than
dialup??

I was supposed to connect to 192.168.1.1 to set up my DSL service and I
cannot connect to it. I haven't got a clue what is going on, and CenturyTel
says this is outside the scope of what they support. Can anyone help me
figure it out please?

It sounds like you did a software install, which tweaked your Internet
Explorer settings, but the network configuration part isn't correct. I
will suggest steps for you to do; we can then see what happens from
there.

In the first place, is your DSL modem connected to your computer via
an RJ45 connector (looks like a phone jack, except 8 pins across
instead of the phone jack's 6 pins across), or are you connected via a
USB connector? The RJ45 connector is preferable, as it will give a
faster connection. If your DSL modem requires a RJ45 network
connection, and you don't have one currently available on your
computer, add-in cards are available fairly cheaply.

Once you know for sure the hardware is connected and turned on, go to
the Windows control panel and double-click on System, and then on
Device Manager (the exact names may vary according to what type of
Windows you are using). All of the detected hardware devices on your
system should show up on this list. If the network adapter doesn't
show up, or shows up with a yellow dot next to it (meaning that it is
misconfigured in some way), close the Device Manager and launch the
Add New Hardware wizard from the control panel. If it doesn't detect
your network adapter and add the software for it, let me know and we
can go on to the next step.

--
John F. Eldredge --
PGP key available from http://pgp.mit.edu
"Reserve your right to think, for even to think wrongly is better
than not to think at all." -- Hypatia of Alexandria

"John F. Eldredge" wrote
On Sat, 2 Dec 2006 21:25:12 -0600, "Pat"
wrote:

I've got a problem here. My phone company (CenturyTel) decided to lower
their price for basic DSL to the same price as my dialup service (Fidnet).
Can't say no to that!

However my Device Manager says my onboard Ethernet Controller is not
installed, and Windows "can't find the necessary driver" and "the device
cannot start: Code 10" - and yet, when I use IE I see the words "provided
by
CenturyTel" at the end of each page title. That was not there before....

I am currently connected via dialup - I have a week or so left on the
Fidnet
service - and figured that's why I can access the internet, but maybe I'm
connected on this DSL at the same time? But there is no apparent
difference
in the speed with which the IE pages (with CenturyTel in the title) load
vs.
Firefox (my default browser). Does this mean that DSL is no faster than
dialup??

I was supposed to connect to 192.168.1.1 to set up my DSL service and I
cannot connect to it. I haven't got a clue what is going on, and
CenturyTel
says this is outside the scope of what they support. Can anyone help me
figure it out please?

It sounds like you did a software install, which tweaked your Internet
Explorer settings, but the network configuration part isn't correct. I
will suggest steps for you to do; we can then see what happens from
there.

In the first place, is your DSL modem connected to your computer via
an RJ45 connector (looks like a phone jack, except 8 pins across
instead of the phone jack's 6 pins across), or are you connected via a
USB connector? The RJ45 connector is preferable, as it will give a
faster connection. If your DSL modem requires a RJ45 network
connection, and you don't have one currently available on your
computer, add-in cards are available fairly cheaply.

Once you know for sure the hardware is connected and turned on, go to
the Windows control panel and double-click on System, and then on
Device Manager (the exact names may vary according to what type of
Windows you are using). All of the detected hardware devices on your
system should show up on this list. If the network adapter doesn't
show up, or shows up with a yellow dot next to it (meaning that it is
misconfigured in some way), close the Device Manager and launch the
Add New Hardware wizard from the control panel. If it doesn't detect
your network adapter and add the software for it, let me know and we
can go on to the next step.

The network adapter is installed and the software for it is installed. There
is a yellow mark to the left in Device Manager and when I right-click and
choose Properties it says "This device cannot start. (Code 10)".

"Pat" wrote in message
.. .

"John F. Eldredge" wrote
On Sat, 2 Dec 2006 21:25:12 -0600, "Pat"
wrote:

I've got a problem here. My phone company (CenturyTel) decided to lower
their price for basic DSL to the same price as my dialup service
(Fidnet).
Can't say no to that!

However my Device Manager says my onboard Ethernet Controller is not
installed, and Windows "can't find the necessary driver" and "the device
cannot start: Code 10" - and yet, when I use IE I see the words "provided
by
CenturyTel" at the end of each page title. That was not there before....

I am currently connected via dialup - I have a week or so left on the
Fidnet
service - and figured that's why I can access the internet, but maybe I'm
connected on this DSL at the same time? But there is no apparent
difference
in the speed with which the IE pages (with CenturyTel in the title) load
vs.
Firefox (my default browser). Does this mean that DSL is no faster than
dialup??

I was supposed to connect to 192.168.1.1 to set up my DSL service and I
cannot connect to it. I haven't got a clue what is going on, and
CenturyTel
says this is outside the scope of what they support. Can anyone help me
figure it out please?

It sounds like you did a software install, which tweaked your Internet
Explorer settings, but the network configuration part isn't correct. I
will suggest steps for you to do; we can then see what happens from
there.

In the first place, is your DSL modem connected to your computer via
an RJ45 connector (looks like a phone jack, except 8 pins across
instead of the phone jack's 6 pins across), or are you connected via a
USB connector? The RJ45 connector is preferable, as it will give a
faster connection. If your DSL modem requires a RJ45 network
connection, and you don't have one currently available on your
computer, add-in cards are available fairly cheaply.

Once you know for sure the hardware is connected and turned on, go to
the Windows control panel and double-click on System, and then on
Device Manager (the exact names may vary according to what type of
Windows you are using). All of the detected hardware devices on your
system should show up on this list. If the network adapter doesn't
show up, or shows up with a yellow dot next to it (meaning that it is
misconfigured in some way), close the Device Manager and launch the
Add New Hardware wizard from the control panel. If it doesn't detect
your network adapter and add the software for it, let me know and we
can go on to the next step.

The network adapter is installed and the software for it is installed.
There is a yellow mark to the left in Device Manager and when I
right-click and choose Properties it says "This device cannot start. (Code
10)".



Uninstall it than restart windows it should find new hardware if it does
click on the option to reinstall your software that came with it

Also is this a USB or external modem

you can find your drivers almost always here http://www.dll-files.com/ or
http://www.nodevice.com/

On 2006-12-03, Pat wrote:

"John F. Eldredge" wrote
On Sat, 2 Dec 2006 21:25:12 -0600, "Pat"
wrote:

I've got a problem here. My phone company (CenturyTel) decided to lower
their price for basic DSL to the same price as my dialup service (Fidnet).
Can't say no to that!

However my Device Manager says my onboard Ethernet Controller is not
installed, and Windows "can't find the necessary driver" and "the device
cannot start: Code 10" - and yet, when I use IE I see the words "provided
by
CenturyTel" at the end of each page title. That was not there before....

I am currently connected via dialup - I have a week or so left on the
Fidnet
service - and figured that's why I can access the internet, but maybe I'm
connected on this DSL at the same time? But there is no apparent
difference
in the speed with which the IE pages (with CenturyTel in the title) load
vs.
Firefox (my default browser). Does this mean that DSL is no faster than
dialup??

I was supposed to connect to 192.168.1.1 to set up my DSL service and I
cannot connect to it. I haven't got a clue what is going on, and
CenturyTel
says this is outside the scope of what they support. Can anyone help me
figure it out please?

It sounds like you did a software install, which tweaked your Internet
Explorer settings, but the network configuration part isn't correct. I
will suggest steps for you to do; we can then see what happens from
there.

In the first place, is your DSL modem connected to your computer via
an RJ45 connector (looks like a phone jack, except 8 pins across
instead of the phone jack's 6 pins across), or are you connected via a
USB connector? The RJ45 connector is preferable, as it will give a
faster connection. If your DSL modem requires a RJ45 network
connection, and you don't have one currently available on your
computer, add-in cards are available fairly cheaply.

Once you know for sure the hardware is connected and turned on, go to
the Windows control panel and double-click on System, and then on
Device Manager (the exact names may vary according to what type of
Windows you are using). All of the detected hardware devices on your
system should show up on this list. If the network adapter doesn't
show up, or shows up with a yellow dot next to it (meaning that it is
misconfigured in some way), close the Device Manager and launch the
Add New Hardware wizard from the control panel. If it doesn't detect
your network adapter and add the software for it, let me know and we
can go on to the next step.

The network adapter is installed and the software for it is installed. There
is a yellow mark to the left in Device Manager and when I right-click and
choose Properties it says "This device cannot start. (Code 10)".

From http://support.microsoft.com/kb/310123 -

Code 10

If the device has a FailReasonString value in its hardware key,
that string appears as the error message. The driver or
enumerator puts this registry string value there. If there is
no FailReasonString in the hardware key, you receive the following
error message:

This device cannot start. (Code 10)

Recommended resolution

Device failed to start. Click Update Driver to update the
drivers for this device. On the General Properties tab of the
device, click Troubleshoot to start the Troubleshooting Wizard.

There may be some hardware problem. Check the BIOS settings on
the computer to make sure the ethernet adapter on your
motherboard is enabled. If your computer's BIOS has diagnostic
tests built in, use them. Be sure the cable from the ethernet
adapter on your motherboard to the DSL adapter is OK. Unplug
the wire from the phone jack to the 56K modem on your
motherboard. When you installed the CenturyTel software it put
its name on your copy of Internet Explorer, but that doesn't
mean you are connected via DSL.

Bud

"William Hamblen" wrote

Device failed to start. Click Update Driver to update the
drivers for this device. On the General Properties tab of the
device, click Troubleshoot to start the Troubleshooting Wizard.

I have uninstalled and reinstalled the hardware twice and rebooted the
computer twice. The troubleshooter says it can't help me.

There may be some hardware problem. Check the BIOS settings on
the computer to make sure the ethernet adapter on your
motherboard is enabled. If your computer's BIOS has diagnostic
tests built in, use them. Be sure the cable from the ethernet
adapter on your motherboard to the DSL adapter is OK. Unplug
the wire from the phone jack to the 56K modem on your
motherboard. When you installed the CenturyTel software it put
its name on your copy of Internet Explorer, but that doesn't
mean you are connected via DSL.

The adapter is enabled in the BIOS. If there is a diagnostic test, how do I
find it? The cable is brand new. I have tried this without the 56k modem
connected.

you might have a bad LAN card

"Pat" wrote in message
...

"William Hamblen" wrote

Device failed to start. Click Update Driver to update the
drivers for this device. On the General Properties tab of the
device, click Troubleshoot to start the Troubleshooting Wizard.

I have uninstalled and reinstalled the hardware twice and rebooted the
computer twice. The troubleshooter says it can't help me.

There may be some hardware problem. Check the BIOS settings on
the computer to make sure the ethernet adapter on your
motherboard is enabled. If your computer's BIOS has diagnostic
tests built in, use them. Be sure the cable from the ethernet
adapter on your motherboard to the DSL adapter is OK. Unplug
the wire from the phone jack to the 56K modem on your
motherboard. When you installed the CenturyTel software it put
its name on your copy of Internet Explorer, but that doesn't
mean you are connected via DSL.

The adapter is enabled in the BIOS. If there is a diagnostic test, how do
I find it? The cable is brand new. I have tried this without the 56k modem
connected.

On Sat, 2 Dec 2006 22:46:33 -0600, "Pat"
wrote:


"William Hamblen" wrote

Device failed to start. Click Update Driver to update the
drivers for this device. On the General Properties tab of the
device, click Troubleshoot to start the Troubleshooting Wizard.

I have uninstalled and reinstalled the hardware twice and rebooted the
computer twice. The troubleshooter says it can't help me.

There may be some hardware problem. Check the BIOS settings on
the computer to make sure the ethernet adapter on your
motherboard is enabled. If your computer's BIOS has diagnostic
tests built in, use them. Be sure the cable from the ethernet
adapter on your motherboard to the DSL adapter is OK. Unplug
the wire from the phone jack to the 56K modem on your
motherboard. When you installed the CenturyTel software it put
its name on your copy of Internet Explorer, but that doesn't
mean you are connected via DSL.

The adapter is enabled in the BIOS. If there is a diagnostic test, how do I
find it? The cable is brand new. I have tried this without the 56k modem
connected.


I have had a couple of times in the past (back when I was running
Windows 95) that the network stack got completely garbled. I finally
had to resort to deleting all of the entries under the Networking
applet, then rebooting the computer, so that Windows rediscovered and
reloaded the network stack from scratch (the network stack refers to
the set of networking software currently installed). If you have to
do this, expect to have to tweak the settings a bit, and to probably
have to reboot the computer at least twice. At a minimum, you will
need Client for Microsoft Networks and Internet Protocol (TCP/IP)
selected, and possibly other entries as well.

--
John F. Eldredge --
PGP key available from http://pgp.mit.edu
"Reserve your right to think, for even to think wrongly is better
than not to think at all." -- Hypatia of Alexandria