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#1
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bad da bird experience
I recently had an experience with Go-Cat (the makers of Da Bird) that left a
very bad taste in my mouth. I called them to order a couple of Da Birds as gifts, as well as some replacement feathers and another toy they have. When I called (last Friday), I asked if an order placed that day would arrive in Ann Arbor by the following Wednesday (the company is in Charlotte, MI, just a few hours away from Ann Arbor) since I would be there visiting a friend (I'm in Canada, and Da Bird is impossible to find here and mail ordering is very expensive with duty factored in). I was assured more than once that it would and was told by the woman who took my order (whom I think was one of the owners) that she would ship it out herself that very day. Imagine my disappointment when Wednesday came and went with no order arriving! I e-mailed them and asked them to confirm the order was sent and to call me at my friend's house, but I received no call nor e-mail from them. I left Thursday morning, very disappointed, and e-mailed them again as soon as I could. I did not get a reply until today and was told they had not even scheduled my order to ship out until today!! Two days after they initially told me it would arrive! The excuse was that they were a small company and wholesale orders always had priority over retail orders. In other words, my order didn't matter to them, despite the fact that the woman *promised me she would ship it out ASAP*. I am extremely disappointed with Go-Cat and I wanted to share this experience so others will know not to order directly from them. They obviously care little for those who actually spend the money on their products. YMMV, and all that, but this has left me with a very bad feeling towards the company. rona (a very ****ed off cat owner) -- ***For e-mail, replace .com with .ca Sorry for the inconvenience!*** |
#3
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From: "Rona Yuthasastrakosol"
I asked if an order placed that day would arrive in Ann Arbor by the following Wednesday (the company is in Charlotte, MI, just a few hours away from Ann Arbor) since I would be there visiting a friend Rona, You couild probably go to a Pet Supplies Plus in Ann Arbor and buy the replacement feathers there. ________ See my cats: http://community.webshots.com/album/56955940rWhxAe Raw Diet Info: http://www.holisticat.com/drjletter.html http://www.geocities.com/rawfeeders/ForCatsOnly.html Declawing Info: http://www.wholecat.com/articles/claws.htm |
#4
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"PawsForThought" wrote in message
... Rona, You couild probably go to a Pet Supplies Plus in Ann Arbor and buy the replacement feathers there. Thanks for the suggestion! I'm already back in Canada, though. One of the Da Birds and a replacement feather were supposed to be for my friend's mother's cat (in Ann Arbor) so I was even more disappointed that I didn't have anything for her. Poor kitty has been hiding in the basement because of the arrival of a new, slightly neurotic dog and I wanted to play with her. She actually ended up sleeping with me every night I was there so I felt really bad when I left. She needs loving really bad! My friend's mother could always buy one, I suppose, but I really wanted to give it to them :-(. I might consider ordering from another company but I'm just so ****ed off at Go-cats right now, that I don't feel they deserve my money in any way, shape, or form (cliche, I know, but I like it!). Is Pet Supplies Plus the one next to a big grocery store and a big drugstore? I think I saw it, but didn't have time to go in. I was only there for a few days, and spent most of that time eating :-). Thanks again! rona -- ***For e-mail, replace .com with .ca Sorry for the inconvenience!*** |
#5
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"PawsForThought" wrote in message
... Rona, You couild probably go to a Pet Supplies Plus in Ann Arbor and buy the replacement feathers there. Thanks for the suggestion! I'm already back in Canada, though. One of the Da Birds and a replacement feather were supposed to be for my friend's mother's cat (in Ann Arbor) so I was even more disappointed that I didn't have anything for her. Poor kitty has been hiding in the basement because of the arrival of a new, slightly neurotic dog and I wanted to play with her. She actually ended up sleeping with me every night I was there so I felt really bad when I left. She needs loving really bad! My friend's mother could always buy one, I suppose, but I really wanted to give it to them :-(. I might consider ordering from another company but I'm just so ****ed off at Go-cats right now, that I don't feel they deserve my money in any way, shape, or form (cliche, I know, but I like it!). Is Pet Supplies Plus the one next to a big grocery store and a big drugstore? I think I saw it, but didn't have time to go in. I was only there for a few days, and spent most of that time eating :-). Thanks again! rona -- ***For e-mail, replace .com with .ca Sorry for the inconvenience!*** |
#6
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From: "Rona Yuthasastrakosol"
PawsForThought" wrote in message ... Rona, You couild probably go to a Pet Supplies Plus in Ann Arbor and buy the replacement feathers there. Thanks for the suggestion! I'm already back in Canada, though. Oh no One of the Da Birds and a replacement feather were supposed to be for my friend's mother's cat (in Ann Arbor) so I was even more disappointed that I didn't have anything for her. Poor kitty has been hiding in the basement because of the arrival of a new, slightly neurotic dog and I wanted to play with her. She actually ended up sleeping with me every night I was there so I felt really bad when I left. She needs loving really bad! Aw, poor kitty! That's a shame that the company did that to you. I don't care if they have retail accounts too, they shouldn't treat individual customers like that. My friend's mother could always buy one, I suppose, but I really wanted to give it to them :-(. I might consider ordering from another company but I'm just so ****ed off at Go-cats right now, that I don't feel they deserve my money in any way, shape, or form (cliche, I know, but I like it!). Is Pet Supplies Plus the one next to a big grocery store and a big drugstore? I think I saw it, but didn't have time to go in. I was only there for a few days, and spent most of that time eating :-). There's one on S. Main and also I think on Plymouth Road there. They should have the attachments, and I should get some myself. The one I have is pretty badly chewed up. I also found another similar toy that I ordered on line. They were a lot cheaper than Da Bird. I can try to find the website if you're interested. Lauren ________ See my cats: http://community.webshots.com/album/56955940rWhxAe Raw Diet Info: http://www.holisticat.com/drjletter.html http://www.geocities.com/rawfeeders/ForCatsOnly.html Declawing Info: http://www.wholecat.com/articles/claws.htm |
#7
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From: "Rona Yuthasastrakosol"
PawsForThought" wrote in message ... Rona, You couild probably go to a Pet Supplies Plus in Ann Arbor and buy the replacement feathers there. Thanks for the suggestion! I'm already back in Canada, though. Oh no One of the Da Birds and a replacement feather were supposed to be for my friend's mother's cat (in Ann Arbor) so I was even more disappointed that I didn't have anything for her. Poor kitty has been hiding in the basement because of the arrival of a new, slightly neurotic dog and I wanted to play with her. She actually ended up sleeping with me every night I was there so I felt really bad when I left. She needs loving really bad! Aw, poor kitty! That's a shame that the company did that to you. I don't care if they have retail accounts too, they shouldn't treat individual customers like that. My friend's mother could always buy one, I suppose, but I really wanted to give it to them :-(. I might consider ordering from another company but I'm just so ****ed off at Go-cats right now, that I don't feel they deserve my money in any way, shape, or form (cliche, I know, but I like it!). Is Pet Supplies Plus the one next to a big grocery store and a big drugstore? I think I saw it, but didn't have time to go in. I was only there for a few days, and spent most of that time eating :-). There's one on S. Main and also I think on Plymouth Road there. They should have the attachments, and I should get some myself. The one I have is pretty badly chewed up. I also found another similar toy that I ordered on line. They were a lot cheaper than Da Bird. I can try to find the website if you're interested. Lauren ________ See my cats: http://community.webshots.com/album/56955940rWhxAe Raw Diet Info: http://www.holisticat.com/drjletter.html http://www.geocities.com/rawfeeders/ForCatsOnly.html Declawing Info: http://www.wholecat.com/articles/claws.htm |
#8
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"PawsForThought" wrote in message ... I also found another similar toy that I ordered on line. They were a lot cheaper than Da Bird. I can try to find the website if you're interested. Does it swivel and make sounds like Da Bird? I think that's why my cat likes it. Then again, she'll also plays with sisal rope (with my supervision, of course) and that has no swivels or sounds whatsoever :-). I'd love to see the website, thanks! I did receive another e-mail from Go-cats, this time from the owner, herself. She was the one who took my order and she put it together as promised but it got lost before delivery. After her e-mail, I fully forgive her and her company (as for her son--well, he's a bit of a putz) and I think she really does appreciate her customers. She did sound very nice when I placed my order, and that is, in part, why I was so surprised and angry with the first e-mail I received (which was from her son). I will probably not take her up on her offer since I don't really want to pay duty, but I do appreciate it. I just wanted to let people know, and I've pasted a copy of her e-mail to me so others could read it (I snipped her name, though, for privacy reasons). ----begin paste---- Dear Rona, My sincerest apologies for our failure to deliver your order as promised. When I heard you did not receive your order, I raised the roof and asked everyone to look for your order. It was found fallen between two boxes and overlooked. I had it sent to the shipping department on Monday, plenty of time for UPS to deliver by Tues or Weds. If you will forgive us, I'll ship your order to Canada with no shipping charges. I will need your address to do so. My son's answer that "small orders" are not a priority with us since we are primarily "Wholesale" is entirely off base. It's customer's like you and your cats that have made us as successful as we are. Our first five years growth is attributed solely to word of mouth and I cringe at the prospect of even one unhappy customer out there!!! Sincerely, name snipped, Owner GO CAT FEATHER TOYS ----end paste---- rona -- ***For e-mail, replace .com with .ca Sorry for the inconvenience!*** |
#9
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"PawsForThought" wrote in message ... I also found another similar toy that I ordered on line. They were a lot cheaper than Da Bird. I can try to find the website if you're interested. Does it swivel and make sounds like Da Bird? I think that's why my cat likes it. Then again, she'll also plays with sisal rope (with my supervision, of course) and that has no swivels or sounds whatsoever :-). I'd love to see the website, thanks! I did receive another e-mail from Go-cats, this time from the owner, herself. She was the one who took my order and she put it together as promised but it got lost before delivery. After her e-mail, I fully forgive her and her company (as for her son--well, he's a bit of a putz) and I think she really does appreciate her customers. She did sound very nice when I placed my order, and that is, in part, why I was so surprised and angry with the first e-mail I received (which was from her son). I will probably not take her up on her offer since I don't really want to pay duty, but I do appreciate it. I just wanted to let people know, and I've pasted a copy of her e-mail to me so others could read it (I snipped her name, though, for privacy reasons). ----begin paste---- Dear Rona, My sincerest apologies for our failure to deliver your order as promised. When I heard you did not receive your order, I raised the roof and asked everyone to look for your order. It was found fallen between two boxes and overlooked. I had it sent to the shipping department on Monday, plenty of time for UPS to deliver by Tues or Weds. If you will forgive us, I'll ship your order to Canada with no shipping charges. I will need your address to do so. My son's answer that "small orders" are not a priority with us since we are primarily "Wholesale" is entirely off base. It's customer's like you and your cats that have made us as successful as we are. Our first five years growth is attributed solely to word of mouth and I cringe at the prospect of even one unhappy customer out there!!! Sincerely, name snipped, Owner GO CAT FEATHER TOYS ----end paste---- rona -- ***For e-mail, replace .com with .ca Sorry for the inconvenience!*** |
#10
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in article , Rona Yuthasastrakosol at
wrote on 10/10/03 11:27 PM: That was an extremely nice apology letter! I'd say they do prize customer service. Karen |
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