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#11
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It gets worse (Still OT)
Lesley wrote:
Adrian some Indian people speak better English than me but they don't seem to end up working in call centres Anyway, India isn't the only place that Western companies farm out their call centers to. Speaking of CPAPs (as we are on the FB group), the support folks for the company where I get my equipment is somewhere far away, but definitely not India. The phone number I call is local, so I don't even have that as a cue. They might be in the Phillipines. Unfortunately, they never understand what I'm asking them for. They always send me the wrong items. When they leave me messages on my voicemail, I can't understand a word of it. I don't want to sound like one of those jerks who think that everyone in the world should speak English, but if you're going to set up a customer support department, you should hire people who can speak and understand the language that the customers speak... kind of a no-brainer. -- Joyce Whenever you feel anger, you should say, "May I be free of this anger!" This rarely works, but talking to yourself in public will encourage others to leave you alone. |
#12
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It gets worse (Still OT)
On Dec 21, 2:11*am, Jack Campin wrote:
There must be an organisation that you can report this to. http://www.financial-ombudsman.org.u...ng_e/complaint... Sorry everyone about the hiccup that sent the same post 3 times- me being impatient with my mobile!! Thanks for that Jack at the moment the guy at the bank believes Dave and the matter is being investigated (apparently there has beeen a spike in cards not being stopped when people called in at the weekend and the recording machines were down) they have their own procedures to follow but if they give Dave any grief be sure those links will be used Lesley Slave of the Fabulous Furballs |
#13
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It gets worse (Still OT)
"Judith Latham" wrote in message ... In article , Lesley wrote: On Dec 20, 3:32 pm, Adrian wrote: If it wasn't so serious I would laugh. :-( Laugh if you want to It's getting pretty odd Dave's bank believe him because at the time he made the call some of the machines in the call centre that record the calls were switched off! Lesley Slave of the Fabulous Fur balls Maybe I'm too suspicious but do they know the reason for that or was there something underhand going on by an employee or employees? There must be an organisation that you can report this to. The bank has to reimburse Dave for all money taken. I shall not ever use that bank. Judith It sounds suspicious to me, too. I was going to say upthread that "it should be OK as the calls are recorded." It should spark off an investigation of some sort. I've used Barclays since I was 18 and only ever had one minor problem with them. I mislaid my cheque book in the house (the safe place I put it in was so safe I couldn't remember where it was so I asked them to send me another one.) I rarely use my cheque book so when I found a cheque book I used it to pay an electrician for some work done. The bank bounced my cheque (it was from the book I'd mislaid.) Not only was that majorly embarrassing for me, it incurred an extra charge to my electrician. I was furious. I marched down to the local branch and said "Did I ask you to cancel my mislaid cheque book? No, I did not, as I told you it was still in the house. Now my electrician thinks I've paid for work I can't afford with a dud cheque, I've had to pay him an extra £25 for the charge he incurred and pay in cash. I also had to go to his house and apologise, so either you reimburse me the extra £25 and write to him saying it was your fault and my credit is fine or I close my account and take my business elsewhere." I reminded them that I had an account with another bank whose name begins with Ll and the branch is actually closer to my house. They reimbursed me the 25 quid and wrote to the electrician. Other than that minor blip (and in some ways they did the right thing for an allegedly lost cheque book but didn't take into consideration it was still in my house) I have found the service at my local branch very good. Not quite so much when I try to phone them and get the Indian call centre. I hope it all gets sorted out soon for Lesley and Dave. I never carry a handbag since I got mine stolen (also in a Tesco store.) Fortunately, my purse wasn't in it. (now that guarantees to confuse the USA people ;-) ) and it was found discarded in the car park and I got it back. I have this leather thing like a small handbag with zips all over it that clips round my waist, I call it a bum bag. I keep my cards and cash in that and have done so for a number of years since I used to work in a very deprived area. So when my handbag got nicked they didn't get anything. My purse (wallet) was already attached to my body. Bad luck that person. (please don't anyone say it's called a f**** pack, that makes us Brits faint) Tweed |
#14
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It gets worse (Still OT)
"Adrian" wrote in message ... Lesley wrote: I've got my debit card back in 2 days and in 3 the first of my credit cards surfaced but Dave hasn't seen his new debit card so decided to call the bank (and also complain about the guy) Guess what? His bank have no record of any request to stop the card as far as they are concerned it's still active...in fact it was used in an internet cafe in West London on Tuesday. They have now stopped the card and are carrying out an investigation and until that is sorted Dave won't know whether he's going to be issued a new card or not Lesley Slave of the Fabulous Furballs They need to stop using Indian call centres. I've got nothing against Indian people but communication can be be very difficult, which is ridiculous when it is something important like banking. -- Adrian I totally agree. It's because of Indian call centres that my aunt thought Microsoft were legitimately calling her and she nearly got scammed out of 2 x £148. I can't remember if I've said already that after we ruined my birthday stopping her bank card all day, they actually phoned her the following Monday and said "Mrs P, we need your co-operation to unblock your bank card." She said " You are scammers, I have informed the police and the bank know exactly where you are trying to access my account from in India. " Total silence on the telephone and they hung up. Lucky that I visited her that day otherwise she would have been yet another elderly person falling for it. They even persuaded her to let them have remote control of her computer. Here is another curse for them. May your bed be boiling hot and you can't get out of it. Tweed |
#15
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It gets worse (Still OT)
On Friday, December 21, 2012 5:21:49 AM UTC-5, Bastette wrote:
Lesley wrote: Adrian some Indian people speak better English than me but they don't seem to end up working in call centres Anyway, India isn't the only place that Western companies farm out their call centers to. Speaking of CPAPs (as we are on the FB group), the support folks for the company where I get my equipment is somewhere far away, but definitely not India. The phone number I call is local, so I don't even have that as a cue. They might be in the Phillipines. Unfortunately, they never understand what I'm asking them for. They always send me the wrong items. When they leave me messages on my voicemail, I can't understand a word of it. I don't want to sound like one of those jerks who think that everyone in the world should speak English, but if you're going to set up a customer support department, you should hire people who can speak and understand the language that the customers speak... kind of a no-brainer. -- Joyce Whenever you feel anger, you should say, "May I be free of this anger!" This rarely works, but talking to yourself in public will encourage others to leave you alone. I remember when I worked on the technical support helpline for my dept, I got a phone call from India. I couldn't understand a word so I told the guy to email me his problem/request. Another time a colleaque got a problem report in German, so he was asking for help to translate it. Those were the days. |
#16
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It gets worse (Still OT)
"Bastette" wrote in message
... Lesley wrote: Adrian some Indian people speak better English than me but they don't seem to end up working in call centres Anyway, India isn't the only place that Western companies farm out their call centers to. Speaking of CPAPs (as we are on the FB group), the support folks for the company where I get my equipment is somewhere far away, but definitely not India. The phone number I call is local, so I don't even have that as a cue. They might be in the Phillipines. Unfortunately, they never understand what I'm asking them for. They always send me the wrong items. When they leave me messages on my voicemail, I can't understand a word of it. I don't want to sound like one of those jerks who think that everyone in the world should speak English, but if you're going to set up a customer support department, you should hire people who can speak and understand the language that the customers speak... kind of a no-brainer. -- Joyce Whenever you feel anger, you should say, "May I be free of this anger!" This rarely works, but talking to yourself in public will encourage others to leave you alone. I agree. I could probably get a better deal on my Internet access, but the company I use is based in California, and that's where their call center is too. Joy |
#17
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It gets worse (Still OT)
"Christina Websell" wrote in message
... "Judith Latham" wrote in message ... In article , Lesley wrote: On Dec 20, 3:32 pm, Adrian wrote: If it wasn't so serious I would laugh. :-( Laugh if you want to It's getting pretty odd Dave's bank believe him because at the time he made the call some of the machines in the call centre that record the calls were switched off! Lesley Slave of the Fabulous Fur balls Maybe I'm too suspicious but do they know the reason for that or was there something underhand going on by an employee or employees? There must be an organisation that you can report this to. The bank has to reimburse Dave for all money taken. I shall not ever use that bank. Judith It sounds suspicious to me, too. I was going to say upthread that "it should be OK as the calls are recorded." It should spark off an investigation of some sort. I've used Barclays since I was 18 and only ever had one minor problem with them. I mislaid my cheque book in the house (the safe place I put it in was so safe I couldn't remember where it was so I asked them to send me another one.) I rarely use my cheque book so when I found a cheque book I used it to pay an electrician for some work done. The bank bounced my cheque (it was from the book I'd mislaid.) Not only was that majorly embarrassing for me, it incurred an extra charge to my electrician. I was furious. I marched down to the local branch and said "Did I ask you to cancel my mislaid cheque book? No, I did not, as I told you it was still in the house. Now my electrician thinks I've paid for work I can't afford with a dud cheque, I've had to pay him an extra £25 for the charge he incurred and pay in cash. I also had to go to his house and apologise, so either you reimburse me the extra £25 and write to him saying it was your fault and my credit is fine or I close my account and take my business elsewhere." I reminded them that I had an account with another bank whose name begins with Ll and the branch is actually closer to my house. They reimbursed me the 25 quid and wrote to the electrician. Other than that minor blip (and in some ways they did the right thing for an allegedly lost cheque book but didn't take into consideration it was still in my house) I have found the service at my local branch very good. Not quite so much when I try to phone them and get the Indian call centre. I hope it all gets sorted out soon for Lesley and Dave. I never carry a handbag since I got mine stolen (also in a Tesco store.) Fortunately, my purse wasn't in it. (now that guarantees to confuse the USA people ;-) ) and it was found discarded in the car park and I got it back. I have this leather thing like a small handbag with zips all over it that clips round my waist, I call it a bum bag. I keep my cards and cash in that and have done so for a number of years since I used to work in a very deprived area. So when my handbag got nicked they didn't get anything. My purse (wallet) was already attached to my body. Bad luck that person. (please don't anyone say it's called a f**** pack, that makes us Brits faint) Tweed I learned the 'proper' term for a bum bag on my first trip to Australia. Fortunately, the man who explained to me was very nice and respectful when he did so. Joy |
#18
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It gets worse (Still OT)
On 22/12/2012 6:56 AM, Joy wrote:
"Bastette" wrote in message ... Lesley wrote: Adrian some Indian people speak better English than me but they don't seem to end up working in call centres Anyway, India isn't the only place that Western companies farm out their call centers to. Speaking of CPAPs (as we are on the FB group), the support folks for the company where I get my equipment is somewhere far away, but definitely not India. The phone number I call is local, so I don't even have that as a cue. They might be in the Phillipines. Unfortunately, they never understand what I'm asking them for. They always send me the wrong items. When they leave me messages on my voicemail, I can't understand a word of it. I don't want to sound like one of those jerks who think that everyone in the world should speak English, but if you're going to set up a customer support department, you should hire people who can speak and understand the language that the customers speak... kind of a no-brainer. -- Joyce Whenever you feel anger, you should say, "May I be free of this anger!" This rarely works, but talking to yourself in public will encourage others to leave you alone. I agree. I could probably get a better deal on my Internet access, but the company I use is based in California, and that's where their call center is too. Joy When I rang NIN in Germany to sort out yet another credit card drama, they spoke absolutely flawless English, and more kudos to them, I didn't even have to *ask* for an English speaker, they just could. Shame that my bank just couldn't cope with me making overseas transactions, because it meant I had to give up NIN. Best Usenet service ever, and well worth the price (I use both eternal-september and aioe now) Yowie |
#19
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It gets worse (Still OT)
learned the 'proper' term for a bum bag on my first trip to Australia.
Fortunately, the man who explained to me was very nice and respectful when he did so. Joy A friend of mine in London claims to have once served an Aussie girl (in the shop he was working in) who loudly asked if they had any Durex. Not realising in Aussie Durex is a brand of sticky tape and in the UK Durex is a brand of condoms.... I've always wondered if he was telling the truth perhaps Yowie or one of her fellow Aussie rpca'ers could confirm that Durex is a brand of sticky tape down under Lesley Slave of the Fabulous Furballs |
#20
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It gets worse (Still OT)
"Joy" wrote in message news:50d4bf76$0$10826 I learned the 'proper' term for a bum bag on my first trip to Australia. Fortunately, the man who explained to me was very nice and respectful when he did so. Joy Fanny means womans gentalia here. The front bottom, so to speak. Tweed |
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