Squeaky Wheel Gets the Grease

Persia has eaten one version or another of Hill's r/x kibble for a
decade. Thankfully she LOVE LOVE LOVES the food. :-D

I don't LOVE LOVE LOVE the packaging. The zipper seal on the bag
doesn't seal well at all. I pour half of it into a tightly sealed
plastic bin. The food that I don't pour into the bin I have to fold it
over and put on clamp on the bag. It still goes stale.

It didn't occur to me until this month to complain about it via their
web site. They seemed surprised. They emailed back for details (UPC
codes, etc.) They even mentioned hmmm, no one else has complained.
Well hey, it took me TEN years to bring it up! LOL

The result? They apologised and sent me a $10 off coupon in the mail.
As the subject line says, the squeaky wheel gets the grease.

Jill