I am so angry (vent)

I am so angry!! This isn't a problem where I need any advice, but I need to
vent. Some of you know that I adopted a beautiful blind kitty (Duffy)
several months ago. Today I had my windows and carpets cleaned. I used the
same man who has done this cleaning for a number of years -- but this will
be my last time. First he started to laugh when he saw the cat tree I got
for Duffy and Holly. I could handle that alright -- I am not emotionally
attached to furniture. However, when I explained that Duffy is blind and
what I was trying to accomplish with some of the cat furniture, he started
laughing again and laughed so hard he couldn't stop. He would stop
momentarily, then say "A blind cat -- that is so funny -- why didn't you
just get rid of it and get a healthy cat" and would laugh again. When I
would intervene, he would say "I'm sorry," then start laughing uproariously
all over again and say, "But it's just so funny that you would spend all
that money on a blind cat."

This whole thing made me so angry I can hardly describe what I feel. What
kind of heartless monster would react like that?? Anyway, it will be his
last time here. I am going to find someone else for the future.

--
MaryL
(take out the litter to reply)

Photos of Holly and Duffy:
http://tinyurl.com/8y54 (introducing Duffy to Holly)
http://tinyurl.com/8y56 (Duffy and Holly "settle in")

MaryL wrote:
I am so angry!! This isn't a problem where I need any advice, but I need to
vent. Some of you know that I adopted a beautiful blind kitty (Duffy)
several months ago. Today I had my windows and carpets cleaned. I used the
same man who has done this cleaning for a number of years -- but this will
be my last time. First he started to laugh when he saw the cat tree I got
for Duffy and Holly. I could handle that alright -- I am not emotionally
attached to furniture. However, when I explained that Duffy is blind and
what I was trying to accomplish with some of the cat furniture, he started
laughing again and laughed so hard he couldn't stop. He would stop
momentarily, then say "A blind cat -- that is so funny -- why didn't you
just get rid of it and get a healthy cat" and would laugh again. When I
would intervene, he would say "I'm sorry," then start laughing uproariously
all over again and say, "But it's just so funny that you would spend all
that money on a blind cat."

This whole thing made me so angry I can hardly describe what I feel. What
kind of heartless monster would react like that?? Anyway, it will be his
last time here. I am going to find someone else for the future.


I can understand how you feel some people are so heartless! I know you
didn't ask for advice but if you haven't already I would consider
calling the business owner and explain just why they lost your business.
At the very least it might make you feel better. Take care.

rrb

"rrb_091903" wrote in message
news:rKzob.128821$gv5.17440@fed1read05...
MaryL wrote:
I am so angry!! This isn't a problem where I need any advice, but I
need to
vent. Some of you know that I adopted a beautiful blind kitty (Duffy)
several months ago. Today I had my windows and carpets cleaned. I used
the
same man who has done this cleaning for a number of years -- but this
will
be my last time. First he started to laugh when he saw the cat tree I
got
for Duffy and Holly. I could handle that alright -- I am not
emotionally
attached to furniture. However, when I explained that Duffy is blind
and
what I was trying to accomplish with some of the cat furniture, he
started
laughing again and laughed so hard he couldn't stop. He would stop
momentarily, then say "A blind cat -- that is so funny -- why didn't you
just get rid of it and get a healthy cat" and would laugh again. When I
would intervene, he would say "I'm sorry," then start laughing
uproariously
all over again and say, "But it's just so funny that you would spend all
that money on a blind cat."

This whole thing made me so angry I can hardly describe what I feel.
What
kind of heartless monster would react like that?? Anyway, it will be
his
last time here. I am going to find someone else for the future.


I can understand how you feel some people are so heartless! I know you
didn't ask for advice but if you haven't already I would consider
calling the business owner and explain just why they lost your business.
At the very least it might make you feel better. Take care.

rrb


This *is* the business owner. It's a very small cleaning business with only
the owner and 2 or 3 employees. He has now lost a steady customer -- and I
am still mulling over the question of whether I should call or write to let
him know *why* he has lost a customer of several years' standing. He
already knows I am upset by his attitude, but I did not tell him that this
was his last time here.

MaryL

This *is* the business owner. It's a very small cleaning business with only
the owner and 2 or 3 employees. He has now lost a steady customer -- and I
am still mulling over the question of whether I should call or write to let
him know *why* he has lost a customer of several years' standing. He
already knows I am upset by his attitude, but I did not tell him that this
was his last time here.

Of course you should tell him why he lost business. Don't be a coward.
He may honestly not realize that his actions were offensive. If you
don't say something then he has no way of knowing why he lost your
business and no way of knowing that he has an action that he should or
could correct.

Of course you should tell him why he lost business. Don't be a coward.
He may honestly not realize that his actions were offensive. If you
don't say something then he has no way of knowing why he lost your
business and no way of knowing that he has an action that he should or
could correct.

Good point. (except Mary didn't exercise restraint because she's coward, it's
because she is just an inherently nice person)......but you're right. The idiot
will continue to go through life behaving like an uneducated, uncouth moron
unless somebody points out to him that he's going to lose business over it.

Sherry

On 01 Nov 2003 00:53:29 GMT, Sherry wrote:
Good point. (except Mary didn't exercise restraint because she's coward, it's
because she is just an inherently nice person)......but you're right. The idiot
will continue to go through life behaving like an uneducated, uncouth moron
unless somebody points out to him that he's going to lose business over it.

Sorry, I didn't mean to imply that she was a coward for exercising
restraint. I most likely would have done the same thing in her
situations. However, if she's contemplating writing a letter then I
think that she most certainly should do so. A lot of people don't
follow through on ideas like that and, as I mentioned before, someone
can't learn from their mistakes if they don't know that they are making
them. Hopefully a well worded letter of complaint will make him realize
the error of his ways.

I think that some people who don't own pets don't realize how pets
quickly become part of one's family. I know my cat is a part of my
family and I wouldn't tollerate someone making fun of my cat any more
than I would tollerate someone making fun of my daughter. Some folks
just think that because it's an animal that they're talking about that
it's somehow different.

Anyway, Mary, I hope you once you cool off you can write a letter to
give this guy some perspective and decent manners.

On 01 Nov 2003 00:53:29 GMT, Sherry wrote:
Good point. (except Mary didn't exercise restraint because she's coward, it's
because she is just an inherently nice person)......but you're right. The idiot
will continue to go through life behaving like an uneducated, uncouth moron
unless somebody points out to him that he's going to lose business over it.

Sorry, I didn't mean to imply that she was a coward for exercising
restraint. I most likely would have done the same thing in her
situations. However, if she's contemplating writing a letter then I
think that she most certainly should do so. A lot of people don't
follow through on ideas like that and, as I mentioned before, someone
can't learn from their mistakes if they don't know that they are making
them. Hopefully a well worded letter of complaint will make him realize
the error of his ways.

I think that some people who don't own pets don't realize how pets
quickly become part of one's family. I know my cat is a part of my
family and I wouldn't tollerate someone making fun of my cat any more
than I would tollerate someone making fun of my daughter. Some folks
just think that because it's an animal that they're talking about that
it's somehow different.

Anyway, Mary, I hope you once you cool off you can write a letter to
give this guy some perspective and decent manners.

Of course you should tell him why he lost business. Don't be a coward.
He may honestly not realize that his actions were offensive. If you
don't say something then he has no way of knowing why he lost your
business and no way of knowing that he has an action that he should or
could correct.

Good point. (except Mary didn't exercise restraint because she's coward, it's
because she is just an inherently nice person)......but you're right. The idiot
will continue to go through life behaving like an uneducated, uncouth moron
unless somebody points out to him that he's going to lose business over it.

Sherry

"MaryL" -OUT-THE-LITTER wrote in message
...


This *is* the business owner. It's a very small cleaning business with
only
the owner and 2 or 3 employees. He has now lost a steady customer -- and
I
am still mulling over the question of whether I should call or write to
let
him know *why* he has lost a customer of several years' standing. He
already knows I am upset by his attitude, but I did not tell him that this
was his last time here.

MaryL



Definitely write a letter letting him know why you will not be using his
service again, and emphasize his unprofessional and uncaring behaviour.
Letters work better because they give you time to say exactly what you want
to say without getting flustered. They also give you the time to express
yourself more intelligently and tactfully than you might if you called.
Also let him know that you will let others know of your experience with him,
and encourage them not to use his company (especially if you had recommended
his company to others in the past--and let him know that, too). Letters
work wonders--even more so than calling, in my experience.

Here's a joke told by a comedian who was in town a few years ago--"You
Canadians really know how to express your anger. When Americans get mad, we
get our guns out. But you guys...you write *letters.*"
rona

--
***For e-mail, replace .com with .ca Sorry for the inconvenience!***

Letters work better because they give you time to say exactly what you want
to say without getting flustered. They also give you the time to express
yourself more intelligently and tactfully than you might if you called.
Also let him know that you will let others know of your experience with him,
and encourage them not to use his company (especially if you had recommended
his company to others in the past--and let him know that, too). Letters
work wonders--even more so than calling, in my experience.

Absolutely true. I've had much better response with letters than phone calls.
Plus you forever have a copy to keep for future reference. You can be
intelligent, articulate, unflustered and factual in a letter. Whereas, if I am
dealing with an issue in person, I tend to get (like my DH so tactfully says)
"assed up."

Sherry