Royal Canin customer service

I have been writing Royal Canin now for 3 months trying to get them to
carry the Mane Coon food at the Petsmart near me. I kept being told it
will be there, or it is there now - and it was not - ithere would be
everything but the Mane Coon.

I finally wrote and asked the person if she was lying to me or if she
was just that clueless as to what she was talking about??? Amazingly
they called me - and they apoligized for the mistake, and they
promised the food will be there in a few weeks and in the mean time
they sent me a 40 lb bag of the Mane Coon that arrive the day after
their call to me.

I am so happy because I live 35 miles from the petsmart and even
farther from the Petco where I have been getting the food. I must say
I am glad that this company at least is trying to make amends for
their error, most companies now adays can care less if your a happy
customer. I would have driven to get the food because I am very
satisfied with the food and do not want to change it.

Guess sometimes complaining does get things done.

Karryl
http://www.i-love-cats.com/meow/soft63389/index.htm

From: soft

Amazingly
they called me - and they apoligized for the mistake, and they
promised the food will be there in a few weeks and in the mean time
they sent me a 40 lb bag of the Mane Coon that arrive the day after
their call to me.

Wow, that was really nice of them.
________
See my cats: http://community.webshots.com/album/56955940rWhxAe
Raw Diet Info: http://www.holisticat.com/drjletter.html
http://www.geocities.com/rawfeeders/ForCatsOnly.html
Declawing Info: http://www.wholecat.com/articles/claws.htm

From: soft

Amazingly
they called me - and they apoligized for the mistake, and they
promised the food will be there in a few weeks and in the mean time
they sent me a 40 lb bag of the Mane Coon that arrive the day after
their call to me.

Wow, that was really nice of them.
________
See my cats: http://community.webshots.com/album/56955940rWhxAe
Raw Diet Info: http://www.holisticat.com/drjletter.html
http://www.geocities.com/rawfeeders/ForCatsOnly.html
Declawing Info: http://www.wholecat.com/articles/claws.htm

Especially since it's up to Petsmart which brands they want to carry.



"PawsForThought" wrote in message
...
From: soft

Amazingly
they called me - and they apoligized for the mistake, and they
promised the food will be there in a few weeks and in the mean time
they sent me a 40 lb bag of the Mane Coon that arrive the day after
their call to me.

Wow, that was really nice of them.
________
See my cats: http://community.webshots.com/album/56955940rWhxAe
Raw Diet Info: http://www.holisticat.com/drjletter.html
http://www.geocities.com/rawfeeders/ForCatsOnly.html
Declawing Info: http://www.wholecat.com/articles/claws.htm

Especially since it's up to Petsmart which brands they want to carry.



"PawsForThought" wrote in message
...
From: soft

Amazingly
they called me - and they apoligized for the mistake, and they
promised the food will be there in a few weeks and in the mean time
they sent me a 40 lb bag of the Mane Coon that arrive the day after
their call to me.

Wow, that was really nice of them.
________
See my cats: http://community.webshots.com/album/56955940rWhxAe
Raw Diet Info: http://www.holisticat.com/drjletter.html
http://www.geocities.com/rawfeeders/ForCatsOnly.html
Declawing Info: http://www.wholecat.com/articles/claws.htm

On Fri, 9 Jul 2004 23:40:01 -0500, "Chopsly"
wrote:

Especially since it's up to Petsmart which brands they want to carry.

I thought the samething, however they are not allowed to choose which
varities of Royal Canin they have in the store. They get what they are
given and could only refer me to the company to request they stock the
Mane Coon be stocked at the store.

Karryl
http://www.i-love-cats.com/meow/soft63389/index.htm

On Fri, 9 Jul 2004 23:40:01 -0500, "Chopsly"
wrote:

Especially since it's up to Petsmart which brands they want to carry.

I thought the samething, however they are not allowed to choose which
varities of Royal Canin they have in the store. They get what they are
given and could only refer me to the company to request they stock the
Mane Coon be stocked at the store.

Karryl
http://www.i-love-cats.com/meow/soft63389/index.htm

On 10 Jul 2004 02:50:31 GMT, olitter (PawsForThought)
wrote:

From: soft

Amazingly
they called me - and they apoligized for the mistake, and they
promised the food will be there in a few weeks and in the mean time
they sent me a 40 lb bag of the Mane Coon that arrive the day after
their call to me.

Wow, that was really nice of them.

I was surprised to get the huge bag, when they told me they were going
to send me a bag of food for all my trouble I assumed a small bag.
I am hoping the next time I need cat food that the petsmart store will
have it, but I am good for now.

Karryl
http://www.i-love-cats.com/meow/soft63389/index.htm

On 10 Jul 2004 02:50:31 GMT, olitter (PawsForThought)
wrote:

From: soft

Amazingly
they called me - and they apoligized for the mistake, and they
promised the food will be there in a few weeks and in the mean time
they sent me a 40 lb bag of the Mane Coon that arrive the day after
their call to me.

Wow, that was really nice of them.

I was surprised to get the huge bag, when they told me they were going
to send me a bag of food for all my trouble I assumed a small bag.
I am hoping the next time I need cat food that the petsmart store will
have it, but I am good for now.

Karryl
http://www.i-love-cats.com/meow/soft63389/index.htm

On Fri, 9 Jul 2004 23:40:01 -0500, "Chopsly"
wrote:

Especially since it's up to Petsmart which brands they want to carry.


I believe I answered this before - I also thought it was Petsmart's
issue. I asked them to carry it and they said that Royal Canin chooses
the food they put in each store. So Petsmart can ask for it - but
Royal Canin can say no - so I went to Royal Canin and asked them to
supply it at the petsmart near me. They have been promissing since my
first request that they would get it there.

Karryl
http://www.i-love-cats.com/meow/soft63389/index.htm