Stupid, Stupid, Stupid People! (long)

Takayuki wrote:



Sampson must have been a wonderful dog for you to have cared for and
about him so much.

It might help to think of it as what they call an "integration", or
"data cleanliness" problem. Nobody maintains mailing lists well.


You've got that right! Everytime I buy something from Lane Bryant's
catalog, they must add me to their list again! (Lately I've been
getting at least one a day.)

Takayuki wrote:



Sampson must have been a wonderful dog for you to have cared for and
about him so much.

It might help to think of it as what they call an "integration", or
"data cleanliness" problem. Nobody maintains mailing lists well.


You've got that right! Everytime I buy something from Lane Bryant's
catalog, they must add me to their list again! (Lately I've been
getting at least one a day.)

Duke of URL wrote:

"jmcquown" wrote in message
...


It's a RANT. Pardon me if I've told this before, but I got [snip]
unless I get another stupid correspondence from them, I won't act on


And there is some good reason to keep on trusting your beloved pets to this
place which has demonstrated both stupidity and ignorance?

If you'd read more carefully - she DOESN'T! (She SAID it was her prior
vet, not the present one.)

Duke of URL wrote:

"jmcquown" wrote in message
...


It's a RANT. Pardon me if I've told this before, but I got [snip]
unless I get another stupid correspondence from them, I won't act on


And there is some good reason to keep on trusting your beloved pets to this
place which has demonstrated both stupidity and ignorance?

If you'd read more carefully - she DOESN'T! (She SAID it was her prior
vet, not the present one.)

Duke of URL wrote:

"jmcquown" wrote in message
...


It's a RANT. Pardon me if I've told this before, but I got [snip]
unless I get another stupid correspondence from them, I won't act on


And there is some good reason to keep on trusting your beloved pets to this
place which has demonstrated both stupidity and ignorance?

If you'd read more carefully - she DOESN'T! (She SAID it was her prior
vet, not the present one.)

"jmcquown" wrote in message
...
It's a RANT. Pardon me if I've told this before, but I got something in
the
mail yesterday which I didn't look at until today and it's set me off
again.
(sigh)

For the most part vets and their tech's are really nice people (like our
recently 'outed' tech, Mischief here!). But I swear, the animal hospital
where I used to take my dog Sampson, can they be any more obtuse?

Sampson went to the RB in November, 1999. He was nearly 18 years old.
They
had been treating him for years with daily medication for congestive heart
failure. He was on special low sodium prescription canned food the last 5
years of his life. They were small 'half cans' of food at about $25/case
for (IIRC) 10 cans. There was another pill he had to take daily as well,
I
can't recall now what it was for. He was also being treated for "doggie
dementia" with a medication called Anipryl which cost about $80 a month.
I
couldn't afford any of this but somehow I did it anyway. On November 3,
1999, I took him for his final visit.

Two weeks later I got something in the mail from the company that mfg's
Anipryl. It was a certificate for a Free First Trial of this drug for
"senior" dogs who exhibit symptoms of doggie altzheimers. I was about to
write it off as coincidence until I noticed they had my vet's return
address
stamped inside the correspondence, suggesting I redeem it there. I was
FURIOUS! They'd given my name and address to this drug company!

I like to think I'm a fairly competent writer. I can be clear, concise
and
to the point. I can also most definitely let the reader know, in scathing
terms, just how angry I am. I wrote to the drug company rep and did just
that. I informed her my dog had died two weeks earlier. I let her know
in
no uncertain terms, no one offered a "freebie" of this expensive drug the
entire two years he was on it even though I couldn't afford it. I
demanded
to be taken off their list immediately. I cc'd and mailed a copy to his
vet.

A week or so later I got a hand-written note of apology, not from the vet
who had treated Sampson all those years, but from the owner of the clinic.
He said yes, they did make my info available along with info on other
"senior" pets who might benefit from this medication. He indicated they
had
no idea Sampson was so ill. Excuse ME? Ever think to pull his chart and
see what you guys were treating him for, not to mention his extreme age?
And that he was already ON this medication, so the certificate for a Free
First Trial wouldn't have done me a damned bit of good anyway?

(deep breath) I went through my mail from yesterday this morning. I got
a
letter from this same clinic about a new heartworm injectible for my dog.
Hello. You put him to sleep in 1999. Why the hell am I on a mailing list
for this in 2004?! Stuff like this just chaps my ass. But unless I get
another stupid correspondence from them, I won't act on it. If, however,
for some reason going forward they think I still need reminding about
caring
for my dog they'll be hearing from me.

I feel your frustration!

Thankfully I don't tend to get personally addressed junk mail (Reader's
Digest stuff notwithstanding, but they're *obviously* Reader's Digest stuff)
and the rest of the stuff that comes through the mail box goes in the
recycling *at my leisure* but telemarketing drives me nuts, *expecially* the
"begging money for charity" ones. I know the people on the other end of the
phone are just poorly paid, poorly treated call centre drudges, and its not
their fault they're trying to earn a living, but it still drives me nuts
*especailly* when they seem to all call in the mad two hours between 5:30pm
and 7:30pm when we're in the middle of cooking, eating dinner, feeding Cary,
bathing Cary, and Trying to Get Cary To Sleep. Argh!

Hisspit to all companies that use impersonal, irresponsible and heartless
marketing techniques.

Yowie

"jmcquown" wrote in message
...
It's a RANT. Pardon me if I've told this before, but I got something in
the
mail yesterday which I didn't look at until today and it's set me off
again.
(sigh)

For the most part vets and their tech's are really nice people (like our
recently 'outed' tech, Mischief here!). But I swear, the animal hospital
where I used to take my dog Sampson, can they be any more obtuse?

Sampson went to the RB in November, 1999. He was nearly 18 years old.
They
had been treating him for years with daily medication for congestive heart
failure. He was on special low sodium prescription canned food the last 5
years of his life. They were small 'half cans' of food at about $25/case
for (IIRC) 10 cans. There was another pill he had to take daily as well,
I
can't recall now what it was for. He was also being treated for "doggie
dementia" with a medication called Anipryl which cost about $80 a month.
I
couldn't afford any of this but somehow I did it anyway. On November 3,
1999, I took him for his final visit.

Two weeks later I got something in the mail from the company that mfg's
Anipryl. It was a certificate for a Free First Trial of this drug for
"senior" dogs who exhibit symptoms of doggie altzheimers. I was about to
write it off as coincidence until I noticed they had my vet's return
address
stamped inside the correspondence, suggesting I redeem it there. I was
FURIOUS! They'd given my name and address to this drug company!

I like to think I'm a fairly competent writer. I can be clear, concise
and
to the point. I can also most definitely let the reader know, in scathing
terms, just how angry I am. I wrote to the drug company rep and did just
that. I informed her my dog had died two weeks earlier. I let her know
in
no uncertain terms, no one offered a "freebie" of this expensive drug the
entire two years he was on it even though I couldn't afford it. I
demanded
to be taken off their list immediately. I cc'd and mailed a copy to his
vet.

A week or so later I got a hand-written note of apology, not from the vet
who had treated Sampson all those years, but from the owner of the clinic.
He said yes, they did make my info available along with info on other
"senior" pets who might benefit from this medication. He indicated they
had
no idea Sampson was so ill. Excuse ME? Ever think to pull his chart and
see what you guys were treating him for, not to mention his extreme age?
And that he was already ON this medication, so the certificate for a Free
First Trial wouldn't have done me a damned bit of good anyway?

(deep breath) I went through my mail from yesterday this morning. I got
a
letter from this same clinic about a new heartworm injectible for my dog.
Hello. You put him to sleep in 1999. Why the hell am I on a mailing list
for this in 2004?! Stuff like this just chaps my ass. But unless I get
another stupid correspondence from them, I won't act on it. If, however,
for some reason going forward they think I still need reminding about
caring
for my dog they'll be hearing from me.

I feel your frustration!

Thankfully I don't tend to get personally addressed junk mail (Reader's
Digest stuff notwithstanding, but they're *obviously* Reader's Digest stuff)
and the rest of the stuff that comes through the mail box goes in the
recycling *at my leisure* but telemarketing drives me nuts, *expecially* the
"begging money for charity" ones. I know the people on the other end of the
phone are just poorly paid, poorly treated call centre drudges, and its not
their fault they're trying to earn a living, but it still drives me nuts
*especailly* when they seem to all call in the mad two hours between 5:30pm
and 7:30pm when we're in the middle of cooking, eating dinner, feeding Cary,
bathing Cary, and Trying to Get Cary To Sleep. Argh!

Hisspit to all companies that use impersonal, irresponsible and heartless
marketing techniques.

Yowie

"jmcquown" wrote in message
...
It's a RANT. Pardon me if I've told this before, but I got something in
the
mail yesterday which I didn't look at until today and it's set me off
again.
(sigh)

For the most part vets and their tech's are really nice people (like our
recently 'outed' tech, Mischief here!). But I swear, the animal hospital
where I used to take my dog Sampson, can they be any more obtuse?

Sampson went to the RB in November, 1999. He was nearly 18 years old.
They
had been treating him for years with daily medication for congestive heart
failure. He was on special low sodium prescription canned food the last 5
years of his life. They were small 'half cans' of food at about $25/case
for (IIRC) 10 cans. There was another pill he had to take daily as well,
I
can't recall now what it was for. He was also being treated for "doggie
dementia" with a medication called Anipryl which cost about $80 a month.
I
couldn't afford any of this but somehow I did it anyway. On November 3,
1999, I took him for his final visit.

Two weeks later I got something in the mail from the company that mfg's
Anipryl. It was a certificate for a Free First Trial of this drug for
"senior" dogs who exhibit symptoms of doggie altzheimers. I was about to
write it off as coincidence until I noticed they had my vet's return
address
stamped inside the correspondence, suggesting I redeem it there. I was
FURIOUS! They'd given my name and address to this drug company!

I like to think I'm a fairly competent writer. I can be clear, concise
and
to the point. I can also most definitely let the reader know, in scathing
terms, just how angry I am. I wrote to the drug company rep and did just
that. I informed her my dog had died two weeks earlier. I let her know
in
no uncertain terms, no one offered a "freebie" of this expensive drug the
entire two years he was on it even though I couldn't afford it. I
demanded
to be taken off their list immediately. I cc'd and mailed a copy to his
vet.

A week or so later I got a hand-written note of apology, not from the vet
who had treated Sampson all those years, but from the owner of the clinic.
He said yes, they did make my info available along with info on other
"senior" pets who might benefit from this medication. He indicated they
had
no idea Sampson was so ill. Excuse ME? Ever think to pull his chart and
see what you guys were treating him for, not to mention his extreme age?
And that he was already ON this medication, so the certificate for a Free
First Trial wouldn't have done me a damned bit of good anyway?

(deep breath) I went through my mail from yesterday this morning. I got
a
letter from this same clinic about a new heartworm injectible for my dog.
Hello. You put him to sleep in 1999. Why the hell am I on a mailing list
for this in 2004?! Stuff like this just chaps my ass. But unless I get
another stupid correspondence from them, I won't act on it. If, however,
for some reason going forward they think I still need reminding about
caring
for my dog they'll be hearing from me.

I feel your frustration!

Thankfully I don't tend to get personally addressed junk mail (Reader's
Digest stuff notwithstanding, but they're *obviously* Reader's Digest stuff)
and the rest of the stuff that comes through the mail box goes in the
recycling *at my leisure* but telemarketing drives me nuts, *expecially* the
"begging money for charity" ones. I know the people on the other end of the
phone are just poorly paid, poorly treated call centre drudges, and its not
their fault they're trying to earn a living, but it still drives me nuts
*especailly* when they seem to all call in the mad two hours between 5:30pm
and 7:30pm when we're in the middle of cooking, eating dinner, feeding Cary,
bathing Cary, and Trying to Get Cary To Sleep. Argh!

Hisspit to all companies that use impersonal, irresponsible and heartless
marketing techniques.

Yowie

Had a friend whose father passed away.

The family started sorting ot the paperwork, ando ne was to get another
medicare card without his name on it.

Sure enough, the new medicare card turned up, with his name was absent. But
who do you think they addressed the envelope to, informing him he had been
removed from the card and therefore had to apply for his own, seperate one.

I would not have wanted to be the person who took *that* complaint call.

Yowie

Had a friend whose father passed away.

The family started sorting ot the paperwork, ando ne was to get another
medicare card without his name on it.

Sure enough, the new medicare card turned up, with his name was absent. But
who do you think they addressed the envelope to, informing him he had been
removed from the card and therefore had to apply for his own, seperate one.

I would not have wanted to be the person who took *that* complaint call.

Yowie