No resolution in re utility bill (OT)

Pat wrote:

I got a visit from the head of the city utilities department today. No one
can account for the excessive readings on my electric and water bills. I'm
wondering where to turn next for help in investigating this matter.


I'm so very sorry to hear this. I do hope a solution will be found
really soon.
Lots and lots of purrs, best wishes and hugs,
Polonca and Soncek

Pat wrote:
You could try your local TV news station and see if they have any
consumer advocates . . . YMMV of course.

It sure would. This is a town where you can't ever really fit in unless you
were born and raised here, and if you weren't, and cause any "trouble" at
all, your life from then on will not be pleasant.

Oh yuck. I hate that about small towns. I wonder if most of them aren't
like that. I get so annoyed here at the way folks resist "change" of
any kind. It's like they don't want anything better for the town.

Sherry

"Pat" wrote in message
.. .
I got a visit from the head of the city utilities department today. No one
can account for the excessive readings on my electric and water bills. I'm
wondering where to turn next for help in investigating this matter.



We have an energy ombudsman that can handle complaints on behalf of the
consumer. Perhaps you a department or service like this in place? An
external consumer advocate?

I work for a bank and spend a fair amount of time dealing with complaints. I
would write a letter setting out the circumstances, include dates times and
names of people you have dealt with. Also explain your reasoning as to why
you believe the figures are excessive. Like others have said I would include
data from your last residence if you have it. Make sure you date and sign it
and send it through registered mail so that the company cannot claim not to
have received it. Include in your letter the outcome that you require for
you to feel that the situation is resolved. Big companies don't like bad
publicity, they might try to refuse your claim and hope that you will give
in but if you insist that it be escalated they should have a process in
place to investigate.

I don't think I would be satisfied with a response that noone can explain
it.

Good luck!

Kathryn

We have an energy ombudsman that can handle complaints on behalf of the
consumer. Perhaps you a department or service like this in place? An
external consumer advocate?

I work for a bank and spend a fair amount of time dealing with complaints.
I would write a letter setting out the circumstances, include dates times
and names of people you have dealt with. Also explain your reasoning as to
why you believe the figures are excessive. Like others have said I would
include data from your last residence if you have it. Make sure you date
and sign it and send it through registered mail so that the company cannot
claim not to have received it. Include in your letter the outcome that you
require for you to feel that the situation is resolved. Big companies
don't like bad publicity, they might try to refuse your claim and hope
that you will give in but if you insist that it be escalated they should
have a process in place to investigate.


Also make sure you keep copies of any correspondence and record info about
any staff that you deal with.

Kathryn