(OT) A/C Still Not Repaired (long)

/*rant
I'm getting really irritated. The a/c was supposed to be repaired on
Tuesday. Then I got the call... they don't have the part in their
warehouse. Would I like to have it shipped from the factory overnight?
At my expense, of course. Please... anything to get it fixed! So the
repair date was changed to Wednesday, 9/5.

Guess what? Got a phone call yesterday. The factory didn't ship the
part! You have got to be kidding me. I said tell you what, you make
*them* pay for the expedited shipping, it was their screw up. I
shouldn't have to pay for it, nor should the service company. This
system is only 2 years old; it shouldn't be broken in the first place!
So they (allegedly) shipped it out yesterday.

In an attempt to assist, the service company brought over a portable a/c
unit yesterday to put in my bedroom. Okay, Google (or Bing or however
you search) portable air conditioners. What you'll find appear to be
the size of a tower PC. That's what I was expecting. Something rather
compact. This thing was something out of Star Wars. Think R2D2 with a
big hose sticking out of the back. The big honking kind of hose you'd
associate with venting a clothes dryer.

The hot air is supposed to be vented out through a window. The guy
looked at the window and said, "Oh. You have THOSE kind of windows."
Yes, they crank open vertically to the outside. The screens are on the
inside. The screens cannot be removed because the alarm sensors are
mounted in front of them. He said well, you could just stick the hose
out of your bedroom door, close the door as much as possible and vent it
into the dining room. I don't think so.

I tried to get them to take it back but they made it sound like they'd
have failed in some sort of cosmic mission if the returned with it. So
they left it by my bedroom door. It wasn't turned on yet it scared the
crap out of Persia. It took a lot of coaxing to get her to walk past it
to get to her food and water.

How about you folks just get the damn part? If you can't get one little
part, how about replace the whole system? It's under warranty and it
doesn't work. Stop jacking me around.
\*rant

Jill

On 9/6/2012 8:42 AM, jmcquown wrote:
/*rant
I'm getting really irritated. The a/c was supposed to be repaired on
Tuesday. Then I got the call... they don't have the part in their
warehouse. Would I like to have it shipped from the factory overnight?
At my expense, of course. Please... anything to get it fixed! So the
repair date was changed to Wednesday, 9/5.

Guess what? Got a phone call yesterday. The factory didn't ship the
part! You have got to be kidding me. I said tell you what, you make
*them* pay for the expedited shipping, it was their screw up. I
shouldn't have to pay for it, nor should the service company. This
system is only 2 years old; it shouldn't be broken in the first place!
So they (allegedly) shipped it out yesterday.

In an attempt to assist, the service company brought over a portable a/c
unit yesterday to put in my bedroom. Okay, Google (or Bing or however
you search) portable air conditioners. What you'll find appear to be
the size of a tower PC. That's what I was expecting. Something rather
compact. This thing was something out of Star Wars. Think R2D2 with a
big hose sticking out of the back. The big honking kind of hose you'd
associate with venting a clothes dryer.

The hot air is supposed to be vented out through a window. The guy
looked at the window and said, "Oh. You have THOSE kind of windows."
Yes, they crank open vertically to the outside. The screens are on the
inside. The screens cannot be removed because the alarm sensors are
mounted in front of them. He said well, you could just stick the hose
out of your bedroom door, close the door as much as possible and vent it
into the dining room. I don't think so.

I tried to get them to take it back but they made it sound like they'd
have failed in some sort of cosmic mission if the returned with it. So
they left it by my bedroom door. It wasn't turned on yet it scared the
crap out of Persia. It took a lot of coaxing to get her to walk past it
to get to her food and water.

How about you folks just get the damn part? If you can't get one little
part, how about replace the whole system? It's under warranty and it
doesn't work. Stop jacking me around.
\*rant

Jill

I swear, *every* repair service seems to be taking lessons from "the
cable company" instead of the customer service manual!


I had a friend buy a brand new washer/dryer set a few weeks ago. The
store they bought it from is a nationally known store, with their own
service department (they also sell their own brand - I'm sure that all
the Americans here can guess which store chain I'm referring to)... They
installed the set, turned them on & everything *seemed* to work fine
(dryer tumbled & produced heat, washer filled & drained with no leaks).
The first weekend she went to wash clothes, the washer filled, acted
like it was agitating the clothes and then drained - no rinse, no spin!

She called them to have it serviced under warranty, they said that the
service man would be out between the hours of 10:00am and 4:00pm - which
is fine with her since she works early am shifts at a local fast-food
place, and is usually home by 10:00am. The day arrives and she gets
home from work, and there's a note on her door that the service man was
there at *8:30am*!!!! She gave them a piece of her mind.... but is
*still* waiting for her brand-new-still-in-warranty washer to actually
*work*.



--
^..^ This is Kitty. Copy and paste Kitty into your signature to help
her wipe out Bunny's world domination.
--
The ONE and ONLY
lefthanded-pathetic-paranoid-psychotic-sarcastic-wiseass-ditzy
former-blonde in Bloomington! (And proud of it, too)©
email me at nalee1964 (at) comcast (dot) net
http://community.webshots.com/user/mgcmdjeep

"jmcquown" wrote in message
...
/*rant
I'm getting really irritated. The a/c was supposed to be repaired on
Tuesday. Then I got the call... they don't have the part in their
warehouse. Would I like to have it shipped from the factory overnight? At
my expense, of course. Please... anything to get it fixed! So the repair
date was changed to Wednesday, 9/5.

Guess what? Got a phone call yesterday. The factory didn't ship the
part! You have got to be kidding me. I said tell you what, you make
*them* pay for the expedited shipping, it was their screw up. I shouldn't
have to pay for it, nor should the service company. This system is only 2
years old; it shouldn't be broken in the first place! So they (allegedly)
shipped it out yesterday.

In an attempt to assist, the service company brought over a portable a/c
unit yesterday to put in my bedroom. Okay, Google (or Bing or however you
search) portable air conditioners. What you'll find appear to be the size
of a tower PC. That's what I was expecting. Something rather compact.
This thing was something out of Star Wars. Think R2D2 with a big hose
sticking out of the back. The big honking kind of hose you'd associate
with venting a clothes dryer.

The hot air is supposed to be vented out through a window. The guy looked
at the window and said, "Oh. You have THOSE kind of windows." Yes, they
crank open vertically to the outside. The screens are on the inside. The
screens cannot be removed because the alarm sensors are mounted in front
of them. He said well, you could just stick the hose out of your bedroom
door, close the door as much as possible and vent it into the dining room.
I don't think so.

I tried to get them to take it back but they made it sound like they'd
have failed in some sort of cosmic mission if the returned with it. So
they left it by my bedroom door. It wasn't turned on yet it scared the
crap out of Persia. It took a lot of coaxing to get her to walk past it
to get to her food and water.

How about you folks just get the damn part? If you can't get one little
part, how about replace the whole system? It's under warranty and it
doesn't work. Stop jacking me around.
\*rant

Jill

That is outrageous! They should be paying you for the delay. Of course,
that wouldn't make up for it, but ...

Joy

"Magic Mood Jeep" wrote in message
...
On 9/6/2012 8:42 AM, jmcquown wrote:
/*rant
I'm getting really irritated. The a/c was supposed to be repaired on
Tuesday. Then I got the call... they don't have the part in their
warehouse. Would I like to have it shipped from the factory overnight?
At my expense, of course. Please... anything to get it fixed! So the
repair date was changed to Wednesday, 9/5.

Guess what? Got a phone call yesterday. The factory didn't ship the
part! You have got to be kidding me. I said tell you what, you make
*them* pay for the expedited shipping, it was their screw up. I
shouldn't have to pay for it, nor should the service company. This
system is only 2 years old; it shouldn't be broken in the first place!
So they (allegedly) shipped it out yesterday.

In an attempt to assist, the service company brought over a portable a/c
unit yesterday to put in my bedroom. Okay, Google (or Bing or however
you search) portable air conditioners. What you'll find appear to be
the size of a tower PC. That's what I was expecting. Something rather
compact. This thing was something out of Star Wars. Think R2D2 with a
big hose sticking out of the back. The big honking kind of hose you'd
associate with venting a clothes dryer.

The hot air is supposed to be vented out through a window. The guy
looked at the window and said, "Oh. You have THOSE kind of windows."
Yes, they crank open vertically to the outside. The screens are on the
inside. The screens cannot be removed because the alarm sensors are
mounted in front of them. He said well, you could just stick the hose
out of your bedroom door, close the door as much as possible and vent it
into the dining room. I don't think so.

I tried to get them to take it back but they made it sound like they'd
have failed in some sort of cosmic mission if the returned with it. So
they left it by my bedroom door. It wasn't turned on yet it scared the
crap out of Persia. It took a lot of coaxing to get her to walk past it
to get to her food and water.

How about you folks just get the damn part? If you can't get one little
part, how about replace the whole system? It's under warranty and it
doesn't work. Stop jacking me around.
\*rant

Jill

I swear, *every* repair service seems to be taking lessons from "the
cable company" instead of the customer service manual!


I had a friend buy a brand new washer/dryer set a few weeks ago. The
store they bought it from is a nationally known store, with their own
service department (they also sell their own brand - I'm sure that all
the Americans here can guess which store chain I'm referring to)... They
installed the set, turned them on & everything *seemed* to work fine
(dryer tumbled & produced heat, washer filled & drained with no leaks).
The first weekend she went to wash clothes, the washer filled, acted
like it was agitating the clothes and then drained - no rinse, no spin!

She called them to have it serviced under warranty, they said that the
service man would be out between the hours of 10:00am and 4:00pm - which
is fine with her since she works early am shifts at a local fast-food
place, and is usually home by 10:00am. The day arrives and she gets
home from work, and there's a note on her door that the service man was
there at *8:30am*!!!! She gave them a piece of her mind.... but is
*still* waiting for her brand-new-still-in-warranty washer to actually
*work*.

True customer service is harder to find all the time.

Joy

On 9/6/2012 5:17 PM, Joy wrote:
"jmcquown" wrote in message
...
/*rant
I'm getting really irritated. The a/c was supposed to be repaired on
Tuesday. Then I got the call... they don't have the part in their
warehouse. Would I like to have it shipped from the factory overnight? At
my expense, of course. Please... anything to get it fixed! So the repair
date was changed to Wednesday, 9/5.

Guess what? Got a phone call yesterday. The factory didn't ship the
part! You have got to be kidding me. I said tell you what, you make
*them* pay for the expedited shipping, it was their screw up. I shouldn't
have to pay for it, nor should the service company. This system is only 2
years old; it shouldn't be broken in the first place! So they (allegedly)
shipped it out yesterday.

In an attempt to assist, the service company brought over a portable a/c
unit yesterday to put in my bedroom. Okay, Google (or Bing or however you
search) portable air conditioners. What you'll find appear to be the size
of a tower PC. That's what I was expecting. Something rather compact.
This thing was something out of Star Wars. Think R2D2 with a big hose
sticking out of the back. The big honking kind of hose you'd associate
with venting a clothes dryer.

The hot air is supposed to be vented out through a window. The guy looked
at the window and said, "Oh. You have THOSE kind of windows." Yes, they
crank open vertically to the outside. The screens are on the inside. The
screens cannot be removed because the alarm sensors are mounted in front
of them. He said well, you could just stick the hose out of your bedroom
door, close the door as much as possible and vent it into the dining room.
I don't think so.

I tried to get them to take it back but they made it sound like they'd
have failed in some sort of cosmic mission if the returned with it. So
they left it by my bedroom door. It wasn't turned on yet it scared the
crap out of Persia. It took a lot of coaxing to get her to walk past it
to get to her food and water.

How about you folks just get the damn part? If you can't get one little
part, how about replace the whole system? It's under warranty and it
doesn't work. Stop jacking me around.
\*rant

Jill

That is outrageous! They should be paying you for the delay. Of course,
that wouldn't make up for it, but ...

Joy


It is repaired now. Thankfully! I seriously considered the kind offer
of my neighbor to sleep in her guest bedroom. But Persia would have
freaked out, whether I left her alone all night or tried to take her
with me. Thank you, but no. John suggested I rent a hotel room. Okay,
why should I have to do that? Just fix the darn thing.

Anyway, it's working now. I'm having a celebratory glass of wine.
Persia got some FF All is right with the world. Until the next
thing breaks. LOL

Jill

"jmcquown" wrote in message
...
On 9/6/2012 5:17 PM, Joy wrote:
"jmcquown" wrote in message
...
/*rant
I'm getting really irritated. The a/c was supposed to be repaired on
Tuesday. Then I got the call... they don't have the part in their
warehouse. Would I like to have it shipped from the factory overnight?
At
my expense, of course. Please... anything to get it fixed! So the
repair
date was changed to Wednesday, 9/5.

Guess what? Got a phone call yesterday. The factory didn't ship the
part! You have got to be kidding me. I said tell you what, you make
*them* pay for the expedited shipping, it was their screw up. I
shouldn't
have to pay for it, nor should the service company. This system is only
2
years old; it shouldn't be broken in the first place! So they
(allegedly)
shipped it out yesterday.

In an attempt to assist, the service company brought over a portable a/c
unit yesterday to put in my bedroom. Okay, Google (or Bing or however
you
search) portable air conditioners. What you'll find appear to be the
size
of a tower PC. That's what I was expecting. Something rather compact.
This thing was something out of Star Wars. Think R2D2 with a big hose
sticking out of the back. The big honking kind of hose you'd associate
with venting a clothes dryer.

The hot air is supposed to be vented out through a window. The guy
looked
at the window and said, "Oh. You have THOSE kind of windows." Yes, they
crank open vertically to the outside. The screens are on the inside.
The
screens cannot be removed because the alarm sensors are mounted in front
of them. He said well, you could just stick the hose out of your
bedroom
door, close the door as much as possible and vent it into the dining
room.
I don't think so.

I tried to get them to take it back but they made it sound like they'd
have failed in some sort of cosmic mission if the returned with it. So
they left it by my bedroom door. It wasn't turned on yet it scared the
crap out of Persia. It took a lot of coaxing to get her to walk past it
to get to her food and water.

How about you folks just get the damn part? If you can't get one little
part, how about replace the whole system? It's under warranty and it
doesn't work. Stop jacking me around.
\*rant

Jill

That is outrageous! They should be paying you for the delay. Of course,
that wouldn't make up for it, but ...

Joy


It is repaired now. Thankfully! I seriously considered the kind offer of
my neighbor to sleep in her guest bedroom. But Persia would have freaked
out, whether I left her alone all night or tried to take her with me.
Thank you, but no. John suggested I rent a hotel room. Okay, why should
I have to do that? Just fix the darn thing.

Anyway, it's working now. I'm having a celebratory glass of wine. Persia
got some FF All is right with the world. Until the next thing breaks.
LOL

Jill

I'm glad it's fixed. I'll bet you both sleep much better tonight.

Joy

On 9/6/2012 6:59 PM, Joy wrote:
"jmcquown" wrote in message
...
On 9/6/2012 5:17 PM, Joy wrote:
It is repaired now. Thankfully! I seriously considered the kind offer of
my neighbor to sleep in her guest bedroom. But Persia would have freaked
out, whether I left her alone all night or tried to take her with me.
Thank you, but no. John suggested I rent a hotel room. Okay, why should
I have to do that? Just fix the darn thing.

Anyway, it's working now. I'm having a celebratory glass of wine. Persia
got some FF All is right with the world. Until the next thing breaks.
LOL

Jill

I'm glad it's fixed. I'll bet you both sleep much better tonight.

Joy


The minute they left I fell asleep on the couch. First sound sleep (in
cool air!) I've had all week. I woke up to find Persia on the back of
the couch looking out the window. I never even heard her get up there!
So of course now I'm wide awake. This is why I don't take naps. Heh.
At least it's nice and cool and I don't have to wake up early to wait
for a repairman.

Jill