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Emails from Purina and PetsMart
I got this email from Purina regarding the pet food recall. I've
corresponded with Purina in the past about their formula for Fancy Feast, so I am on their mailing list, but others here may not have seen this. ================================================== ==================== An Update from Nestle Purina PetCare Company About the Menu Foods Recall - March 23, 2007 We at Nestle Purina PetCare Company know the reports of pet food recalls and withdrawals over the past week have been very concerning and at times confusing for pet owners, who want to ensure the safety of the food they are feeding their beloved pets. We want to take this opportunity to reassure you that Mighty Dog pouch products are the ONLY Purina(r) brand products affected by Menu Foods' recall. Nestle Purina stands behind the high-quality of our pet foods, and all Purina brand cat food products and all other Purina brand dog food products, including Mighty Dog canned products, can continue to be fed to your pets with complete confidence. On Friday, March 16, Nestle Purina PetCare issued its press release announcing the voluntary withdrawal of our Mighty Dog(r) brand pouch-packaged products that were produced by Menu Foods from Dec. 3, 2006, through March 14, 2007. While we had no indication of any product quality or safety issues specifically related to our Mighty Dog pouch products at that time, we are proactively withdrawing these products as a precautionary measure, because the well-being of pets and the safety and efficacy of our products are our top priorities. Click below to view the Press Release: http://updates.purina.com/T2RT022656...CCD1AC58AD2150 We also want to apologize for any difficulty you may have had in reaching us by phone this week. While we have dedicated numerous additional phone lines, people and other resources exclusively for this purpose, we understand that the volume of calls still has occasionally exceeded our system capacity. We have prepared some Frequently Asked Questions that may be helpful to your understanding of this situation, and we will update these questions as more information becomes available. If you have other questions or concerns, please continue to call our Office of Consumer Affairs directly at 1-800-551-7392. Click below to view the Frequently Asked Questions: http://updates.purina.com/T2RT022656...CCD1AC58AD2150 ================================================== ====================== Dear Valued PetSmart customer: As you have probably heard, Menu Foods, a national manufacturer of pet foods, issued a voluntary recall of canned and pouched wet dog and cat food manufactured in two of its facilities between December 2006 and March 2007. Again, this is a recall of a specific type of wet pet food made by Menu Foods. Other wet pet foods and all dry pet food and treats are not impacted by this recall. Menu Foods initiated the recall after receiving reports that some of its foods may be the cause of reported illnesses and kidney failure in dogs and cats. Menu Foods distributes these products to supermarkets, mass merchandisers and pet specialty stores, including PetSmart®, under a variety of brand names. Click here to see a complete list http://l.petsmart-mail.com/l/r/04QvxzGM0LfKq02HkX of PetSmart products that are part of the recall, as well as their respective UPCs (also referred to as the bar code). The bar code can be found on the product label; the UPC is under the series of bars. As a reminder, the items listed are the only items that PetSmart carries that have been affected by the recall. In the meantime, we have pulled all recalled products from our store shelves and have a process in place to help ensure they're not restocked or distributed in any way. If you have purchased any of the recalled items, you should discontinue use immediately. We recommend you contact your vet if you have any concerns that your pet may have been affected. Symptoms may include: 1. Vomiting (this is usually the first sign) 2. Refusal to eat 3. Fatigue 4. Abnormal increase in water consumption 5. Abnormal increase in urination If you're interested in finding out more about what kinds of tests vets recommend to make a diagnosis, click here http://l.petsmart-mail.com/l/r/04WvxzGM07fKq0ZHkX . Additionally, if you are looking for a recommendation for your unique pet food needs, please visit our Smart Nutrition Selector http://l.petsmart-mail.com/l/r/04DvxzGM0XfKq04zR3 on our website. Or, if you need additional assistance while in the store, feel free to ask an associate. If you know of any other pet parents that are in search of more information, please share this with them. If you have food that is a part of the recall, you can bring it back to PetSmart for a complete refund. Or, we'll exchange your items with any dry food or alternative canned or foiled pouched wet foods that we have in stock. Please remember, this recall affects only specific wet pet food items. All dry pet food and treats are not impacted by this recall. We also encourage customers with concerns or questions to contact any of the companies listed below: Authority - 1-866-738-7375 Award - 1-866-738-7375 Eukanuba - 1-800-882-1591 (www.eukanuba.com http://l.petsmart-mail.com/l/r/046vxzGM0mfKq0bHkX ) Grreat Choice - 1-866-738-7375 Hills/Science Diet - 1-800-445-5777 (www.hillspet.com http://l.petsmart-mail.com/l/r/04FvxzGM0sfKq04HkX ) Iams - 1-800-882-1591 (www.iams.com http://l.petsmart-mail.com/l/r/04dvxzGM08fKq0QHkX ) Menu Foods - 1-866-463-6738 (www.menufoods.com http://l.petsmart-mail.com/l/r/04XvxzGM0zfKq0RHkX ) Mighty Dog - 1-800-778-7462 (www.purina.com http://l.petsmart-mail.com/l/r/04ZvxzGM0DfKq0pHkX ) Mixables - 1-303-768-8400 (www.varietypetfoods.com http://l.petsmart-mail.com/l/r/043vxzGM0NfKq05HkX ) Nutro - 1-800-833-5330 (www.nutroproducts.com http://l.petsmart-mail.com/l/r/04vvxzGM0tfKq0SHkX ) Sophisticat - 1-866-738-7375 At PetSmart, we're very concerned pet parents too, and we will do everything in our power to help. Please visit PetSmart.com http://l.petsmart-mail.com/l/r/04vvxzGM09fKq0yHkX for the most up-to-date information. If you have any additional questions about the Menu Foods recall, please call our Customer Service line at 1-866-738-7375. Sincerely, Philip L. Francis Chairman & CEO, PetSmart, Inc. ================================================== ======================================= -- Hugs, CatNipped See all my masters at: http://www.PossiblePlaces.com/CatNipped/ |
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