OT - Damned insensitivity
 

My mom decided to sell my dad's car and got a few quotes from dealers on
trade-ins and also went to Carmax, who gave a good quote. She went today to
finalize the sale and I don't know the whole story because mom was crying
when she told me, but they gave her a hard time because the death
certificate for my dad wasn't stamped, and apparently the death certificates
here aren't stamped like they used to be, and the Carmax person wouldn't
accept it because of that. Actually, when she first went in for the quote
they never told her they needed a death certificate to make the sale, and
she just brought one along as an afterthought. After having to escalate the
problem to management and her losing it and crying asking why they are
giving her such a hard time after just losing her husband and she didn't
know what she was supposed to do? I told her she needs to call me in these
situations because I didn't know she was going in there today to do this.
She is way more important to me than my job and I'd leave work to go help
her. *sigh*

--
Cheryl

OT - Damned insensitivity
 

"Cheryl" wrote in message
...
My mom decided to sell my dad's car and got a few quotes from dealers on
trade-ins and also went to Carmax, who gave a good quote. She went today
to finalize the sale and I don't know the whole story because mom was
crying when she told me, but they gave her a hard time because the death
certificate for my dad wasn't stamped, and apparently the death
certificates here aren't stamped like they used to be, and the Carmax
person wouldn't accept it because of that. Actually, when she first went
in for the quote they never told her they needed a death certificate to
make the sale, and she just brought one along as an afterthought. After
having to escalate the problem to management and her losing it and crying
asking why they are giving her such a hard time after just losing her
husband and she didn't know what she was supposed to do? I told her she
needs to call me in these situations because I didn't know she was going
in there today to do this. She is way more important to me than my job and
I'd leave work to go help her. *sigh*

--
Cheryl

I'm so sorry! Hugs and purrs to both you and your mom.

Joy

OT - Damned insensitivity
 

When she is calmer, you need to remind her that she needs to call you.

Then go and rip those S O B"s a new body part. Then contact your better
business bureau. Then write a letter to you local newspaper.

People who do this sort of thing are horrid, been there done that. If it
is all as she says, you need to tell everyone you meet about it.

If it is a rule, then they should have told her from the outset.
"Cheryl" wrote in message
...
My mom decided to sell my dad's car and got a few quotes from dealers on
trade-ins and also went to Carmax, who gave a good quote. She went today
to finalize the sale and I don't know the whole story because mom was
crying when she told me, but they gave her a hard time because the death
certificate for my dad wasn't stamped, and apparently the death
certificates here aren't stamped like they used to be, and the Carmax
person wouldn't accept it because of that. Actually, when she first went
in for the quote they never told her they needed a death certificate to
make the sale, and she just brought one along as an afterthought. After
having to escalate the problem to management and her losing it and crying
asking why they are giving her such a hard time after just losing her
husband and she didn't know what she was supposed to do? I told her she
needs to call me in these situations because I didn't know she was going
in there today to do this. She is way more important to me than my job and
I'd leave work to go help her. *sigh*

--
Cheryl

OT - Damned insensitivity
 

The worst part other than making her cry was making her stay there for hours
while they figured out what they were supposed to do. They had to call the
DMV, then mom had to call the DMV to confirm something or other, all the
while a neighbor was waiting for her outside in her car to drive her home.
I wouldn't expect the neighbor to step in and try to figure this out, which
is why I wish I knew about it and was there.

And Gramby, I did tell her over and over that she doesn't need to go through
these things herself. I will always be here for her. She just needs to
tell me. I think by the end of our phone call she knows that she can call
me away from work to help her.

I will remind her again and again with hugs.

"Granby" wrote in message
...
When she is calmer, you need to remind her that she needs to call you.

Then go and rip those S O B"s a new body part. Then contact your better
business bureau. Then write a letter to you local newspaper.

People who do this sort of thing are horrid, been there done that. If it
is all as she says, you need to tell everyone you meet about it.

If it is a rule, then they should have told her from the outset.
"Cheryl" wrote in message
...
My mom decided to sell my dad's car and got a few quotes from dealers on
trade-ins and also went to Carmax, who gave a good quote. She went today
to finalize the sale and I don't know the whole story because mom was
crying when she told me, but they gave her a hard time because the death
certificate for my dad wasn't stamped, and apparently the death
certificates here aren't stamped like they used to be, and the Carmax
person wouldn't accept it because of that. Actually, when she first went
in for the quote they never told her they needed a death certificate to
make the sale, and she just brought one along as an afterthought. After
having to escalate the problem to management and her losing it and crying
asking why they are giving her such a hard time after just losing her
husband and she didn't know what she was supposed to do? I told her she
needs to call me in these situations because I didn't know she was going
in there today to do this. She is way more important to me than my job
and I'd leave work to go help her. *sigh*

--
Cheryl

OT - Damned insensitivity
 

You are a big help to her, I am sure. We folks, ahem older ones, get that I
want to do it myself thing. That can sometimes get us in these situations.

It is still a horrid thing they did.
"Cheryl" wrote in message
...
The worst part other than making her cry was making her stay there for
hours while they figured out what they were supposed to do. They had to
call the DMV, then mom had to call the DMV to confirm something or other,
all the while a neighbor was waiting for her outside in her car to drive
her home. I wouldn't expect the neighbor to step in and try to figure this
out, which is why I wish I knew about it and was there.

And Gramby, I did tell her over and over that she doesn't need to go
through these things herself. I will always be here for her. She just
needs to tell me. I think by the end of our phone call she knows that she
can call me away from work to help her.

I will remind her again and again with hugs.

"Granby" wrote in message
...
When she is calmer, you need to remind her that she needs to call you.

Then go and rip those S O B"s a new body part. Then contact your better
business bureau. Then write a letter to you local newspaper.

People who do this sort of thing are horrid, been there done that. If
it is all as she says, you need to tell everyone you meet about it.

If it is a rule, then they should have told her from the outset.
"Cheryl" wrote in message
...
My mom decided to sell my dad's car and got a few quotes from dealers on
trade-ins and also went to Carmax, who gave a good quote. She went
today to finalize the sale and I don't know the whole story because mom
was crying when she told me, but they gave her a hard time because the
death certificate for my dad wasn't stamped, and apparently the death
certificates here aren't stamped like they used to be, and the Carmax
person wouldn't accept it because of that. Actually, when she first
went in for the quote they never told her they needed a death
certificate to make the sale, and she just brought one along as an
afterthought. After having to escalate the problem to management and
her losing it and crying asking why they are giving her such a hard time
after just losing her husband and she didn't know what she was supposed
to do? I told her she needs to call me in these situations because I
didn't know she was going in there today to do this. She is way more
important to me than my job and I'd leave work to go help her. *sigh*

--
Cheryl

OT - Damned insensitivity
 

On Jul 24, 8:49*pm, "Cheryl" wrote:
The worst part other than making her cry was making her stay there for hours
while they figured out what they were supposed to do. *They had to call the
DMV, then mom had to call the DMV to confirm something or other, all the
while a neighbor was waiting for her outside in her car to drive her home..
I wouldn't expect the neighbor to step in and try to figure this out, which
is why I wish I knew about it and was there.

And Gramby, I did tell her over and over that she doesn't need to go through
these things herself. *I will always be here for her. *She just needs to
tell me. *I think by the end of our phone call she knows that she can call
me away from work to help her.

I will remind her again and again with hugs.

"Granby" wrote in message

...



When she is calmer, you need to remind her that she needs to call you.

Then go and rip those S O B"s a new body part. *Then contact your better
business bureau. *Then write a letter to you local newspaper.

People who do this sort of thing are horrid, *been there done that. *If it
is all as she says, you need to tell everyone you meet about it.

If it is a rule, then they should have told her from the outset.
"Cheryl" wrote in message
...
My mom decided to sell my dad's car and got a few quotes from dealers on
trade-ins and also went to Carmax, who gave a good quote. *She went today
to finalize the sale and I don't know the whole story because mom was
crying when she told me, but they gave her a hard time because the death
certificate for my dad wasn't stamped, and apparently the death
certificates here aren't stamped like they used to be, and the Carmax
person wouldn't accept it because of that. *Actually, when she first went
in for the quote they never told her they needed a death certificate to
make the sale, and she just brought one along as an afterthought. *After
having to escalate the problem to management and her losing it and crying
asking why they are giving her such a hard time after just losing her
husband and she didn't know what she was supposed to do? *I told her she
needs to call me in these situations because I didn't know she was going
in there today to do this. She is way more important to me than my job
and I'd leave work to go help her. **sigh*

--
Cheryl- Hide quoted text -

What an awful ordeal for your mom. You'd think Carmax would be have
people on staff who would not handle the situation so poorly.
I think you handled it perfectly -- reassuring her that you want to
help
will take a big load off her shoulders.

Sherry

OT - Damned insensitivity
 

"Joy" wrote in message
...



I'm so sorry! Hugs and purrs to both you and your mom.


Thank you Joy.

OT - Damned insensitivity
 

"Cheryl" wrote in message
...
My mom decided to sell my dad's car and got a few quotes from dealers on
trade-ins and also went to Carmax, who gave a good quote. She went today
to finalize the sale and I don't know the whole story because mom was
crying when she told me, but they gave her a hard time because the death
certificate for my dad wasn't stamped, and apparently the death
certificates here aren't stamped like they used to be, and the Carmax
person wouldn't accept it because of that. Actually, when she first went
in for the quote they never told her they needed a death certificate to
make the sale, and she just brought one along as an afterthought. After
having to escalate the problem to management and her losing it and crying
asking why they are giving her such a hard time after just losing her
husband and she didn't know what she was supposed to do? I told her she
needs to call me in these situations because I didn't know she was going
in there today to do this. She is way more important to me than my job and
I'd leave work to go help her. *sigh*

--
Cheryl


I'm so very sorry she ran into an insensitive jerk. It's hard enough
dealing with the loss of a loved one without someone acting like an idiot in
the process.

Jill

OT - Damned insensitivity
 

now that sucks, I am sorry, Lee
"Cheryl" wrote in message
...
My mom decided to sell my dad's car and got a few quotes from dealers on
trade-ins and also went to Carmax, who gave a good quote. She went today
to finalize the sale and I don't know the whole story because mom was
crying when she told me, but they gave her a hard time because the death
certificate for my dad wasn't stamped, and apparently the death
certificates here aren't stamped like they used to be, and the Carmax
person wouldn't accept it because of that. Actually, when she first went
in for the quote they never told her they needed a death certificate to
make the sale, and she just brought one along as an afterthought. After
having to escalate the problem to management and her losing it and crying
asking why they are giving her such a hard time after just losing her
husband and she didn't know what she was supposed to do? I told her she
needs to call me in these situations because I didn't know she was going
in there today to do this. She is way more important to me than my job and
I'd leave work to go help her. *sigh*

--
Cheryl

OT - Damned insensitivity
 

butting in here, the Gramby is so strong on this because of some things that
happened to her, she doesn't share the crappy stuff much, but its there, Lee
"Cheryl" wrote in message
...
The worst part other than making her cry was making her stay there for
hours while they figured out what they were supposed to do. They had to
call the DMV, then mom had to call the DMV to confirm something or other,
all the while a neighbor was waiting for her outside in her car to drive
her home. I wouldn't expect the neighbor to step in and try to figure this
out, which is why I wish I knew about it and was there.

And Gramby, I did tell her over and over that she doesn't need to go
through these things herself. I will always be here for her. She just
needs to tell me. I think by the end of our phone call she knows that she
can call me away from work to help her.

I will remind her again and again with hugs.

"Granby" wrote in message
...
When she is calmer, you need to remind her that she needs to call you.

Then go and rip those S O B"s a new body part. Then contact your better
business bureau. Then write a letter to you local newspaper.

People who do this sort of thing are horrid, been there done that. If
it is all as she says, you need to tell everyone you meet about it.

If it is a rule, then they should have told her from the outset.
"Cheryl" wrote in message
...
My mom decided to sell my dad's car and got a few quotes from dealers on
trade-ins and also went to Carmax, who gave a good quote. She went
today to finalize the sale and I don't know the whole story because mom
was crying when she told me, but they gave her a hard time because the
death certificate for my dad wasn't stamped, and apparently the death
certificates here aren't stamped like they used to be, and the Carmax
person wouldn't accept it because of that. Actually, when she first
went in for the quote they never told her they needed a death
certificate to make the sale, and she just brought one along as an
afterthought. After having to escalate the problem to management and
her losing it and crying asking why they are giving her such a hard time
after just losing her husband and she didn't know what she was supposed
to do? I told her she needs to call me in these situations because I
didn't know she was going in there today to do this. She is way more
important to me than my job and I'd leave work to go help her. *sigh*

--
Cheryl